Jennifer Guevara
Canoga Park,CA
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Supervisor
LA’s Best
11.2022 - Current
- Company Overview: afterschool program run by the LAUSD for kids whose parents are unable to pick them up at dismissal. Priority is given to low income families that apply.
- I plan enrichment activities every week for our groups of 25+ students and assist them with homework
- I am in charge of writing incident reports for any incident that occurs with the children and/or staff in a timely manner.
- I am a mandated reporter, meaning if I suspect that a child is going through neglect or abuse it is my job to report it with DCFS.
- I assist my site coordinator with signing out all of the students and talking to parents about how the behavior of their child was throughout the day.
Customer Service Manager
Nordstrom Topanga
10.2020 - 01.2022
- I provided prompt customer support with a professional and patient attitude
- I completed customer insight reports
- Memorized company policies and procedures to help train the new hires
- Politely addressed customer’s questions and concerns by providing step by step solutions and received 5 star customer satisfaction rating
Receptionist
Grisel del Cueto D.D.S Family Dentistry
06.2018 - 03.2020
- I smoothly managed front desk operations for a busy dental office
- I coordinated pick up and delivery of mail services, unpacked inventory and restocked all the supplies used in office
- I kept a well organized history of clinical records via Microsoft and Dentrix
- I coordinated check-in of patients, collected insurance and directed them to their destination
- I managed multiple phone calls with vendors, patients and staff all at the same time
- I provided excellent customer service with a friendly and helpful attitude + Type or edit your work history here
Education
Bachelors - Sociology
California State University Northridge
Northridge05.2022
High School Diploma -
Birmingham Charter High School
Van Nuys06.2018
Skills
- Typing skills
- Familiarity with computer software
- Working with computers
- Working with tablets
- Working with phones
- Bilingual (English and Spanish)
- Translation skills
- Team player
- Ability to work under pressure
- Willingness to learn
- Problem-solving skills
- Quick learner
- Ability to work in fast-paced environments
- Program Management
- Staff Training
- Staff Development
- Document Management
- Strategic Planning
Certification
- CPR Certification, 12/31/26, AHA CPR certification for infants, children, and adults.
- First Aid Certification, Received last year.
Awards
- Biliteracy Award, Awarded for speaking English and Spanish fluently.
- Helping Hands, Awarded for 90+ community service hours.
Languages
Spanish
Native or Bilingual
Timeline
Program Supervisor
LA’s Best
11.2022 - Current
Customer Service Manager
Nordstrom Topanga
10.2020 - 01.2022
Receptionist
Grisel del Cueto D.D.S Family Dentistry
06.2018 - 03.2020
Bachelors - Sociology
California State University Northridge
High School Diploma -
Birmingham Charter High School