Juliane Springer
Parkersburg,USA
Summary
Dynamic Program Supervisor at REM Community Options with a proven track record in operational leadership and compliance monitoring. Expert in developing training materials and enhancing staff skills, while fostering family engagement. Adept at crisis intervention and strategic planning, driving program improvements that elevate service quality and participant satisfaction.
Overview
13
13
years of professional experience
Work History
Program Supervisor
REM Community Options
Williamstown, West Virginia
09.2025 - Current
- Supervise daily operations of community programs and services.
- Coordinate staff schedules to ensure adequate coverage and support.
- Train and mentor new staff on policies and procedures.
- Collaborate with families to address individual needs and concerns.
- Implement program improvements based on participant feedback.
- Monitor compliance with safety regulations and organizational standards.
- Facilitate team meetings to discuss program goals and challenges.
- Develop training materials to enhance staff skills and knowledge.
- Partnered with program management on recommendations, process improvements, and corrective action plans.
Behavior Support Professional
REM Community Options
Williamstown, West Virginia
03.2024 - 09.2025
- Developed individualized behavior support plans for clients with diverse needs.
- Collaborated with multidisciplinary teams to enhance client care strategies.
- Implemented behavior modification techniques in various settings and situations.
- Trained staff on behavioral intervention methods and crisis management protocols.
- Conducted assessments to identify client strengths and challenges effectively.
- Maintained accurate documentation of client progress and interventions used.
- Provided guidance and support to families in understanding behavior management strategies.
Licensing Coordinator
National Youth Advocate Program
Parkersburg, US
01.2023 - Current
- Coordinated licensing processes for youth programs and services.
- Managed documentation for adherence to regulatory requirements.
- Assisted in training staff on compliance and licensing protocols.
Protective Caseworker
Washington County Children Services
Marietta, US
05.2017 - 03.2022
- Provide services to families in the process of reunification including Mental Health/AOD referrals, Urine and Saliva Drug Screening, casework management, casework counseling, monthly home visits and more.
Community Coordinator
Energy Express
Parkersburg, US
06.2016 - 08.2016
Sales Representative/Cashier
Spencer's Gifts
Vienna, US
08.2013 - 04.2015
Community Coordinator
Energy Express
Parkersburg, US
06.2014 - 08.2014
Sales Representative/Cashier
Barnes & Noble College
Parkersburg, US
08.2013 - 01.2014
Community Coordinator
Energy Express
Parkersburg, US
01.2013 - 06.2013
Sales Representative
Kohl's
Parkersburg, US
08.2012 - 09.2012
Education
Bachelor's - Multi-Disciplinary Studies
West Virginia University at Parkersburg
Parkersburg, WV05.2017
Skills
- Social Work
- Social Service
- Direct Care
- Typing
- Microsoft Excel
- Microsoft Office
- Case Management
- Crisis Intervention
- Intake Experience
- Child Protective Services
- Conflict Management
- Meeting Facilitation
- Communication skills
- Public relations
- Public speaking
- Media relations
- Recruiting
- Presentation Skills
- SharePoint
- Google Analytics
- Analysis skills
- Filing
- Writing Skills
- Microsoft Outlook
- Strategic Planning
- Behavioral assessment
- Compliance monitoring
- Program supervision
- Data documentation
- Conflict resolution
- Staff training
- Problem solving
- Critical thinking
- Effective communication
- Team collaboration
- Regulatory compliance
- Adaptability in planning
- Strategic planning
- Family engagement
- Operational leadership
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Program Supervisor
REM Community Options
09.2025 - Current
Behavior Support Professional
REM Community Options
03.2024 - 09.2025
Licensing Coordinator
National Youth Advocate Program
01.2023 - Current
Protective Caseworker
Washington County Children Services
05.2017 - 03.2022
Community Coordinator
Energy Express
06.2016 - 08.2016
Community Coordinator
Energy Express
06.2014 - 08.2014
Sales Representative/Cashier
Spencer's Gifts
08.2013 - 04.2015
Sales Representative/Cashier
Barnes & Noble College
08.2013 - 01.2014
Community Coordinator
Energy Express
01.2013 - 06.2013
Sales Representative
Kohl's
08.2012 - 09.2012
Bachelor's - Multi-Disciplinary Studies
West Virginia University at Parkersburg