Jennifer Gunnell
Ridgeway,VA
Summary
Dynamic School Nutrition Manager with a proven track record at Henry County Public Schools, excelling in policy compliance and quality assurance. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
School Nutrition Manager
Henry County Public Schools
01.2018 - Current
- Mentored junior staff members in best practices for food preparation and service, fostering an environment of continuous improvement.
- Analyzed data on student preferences to make informed decisions about menu offerings that satisfied both taste buds and nutritional needs.
- Collaborated with school administrators to develop policies promoting healthy eating habits among students.
- Conducted regular performance evaluations of kitchen staff, providing constructive feedback for improvement when necessary.
- Managed a team of kitchen staff, ensuring efficient operations and maintaining high sanitation standards.
- Reduced food waste by closely monitoring inventory and adjusting orders accordingly.
- Adhered to local, state and federal laws and regulations regarding school nutrition standards.
- Maintained compliance with federal, state, and local regulations regarding school nutrition programs.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Production Leader
John Newcomb Enterprises (Burger King Franchisee)
04.1998 - 03.2018
- Updated production metrics and facilitate regular team communication.
- Improved safety record by implementing robust safety protocols and conducting regular safety audits.
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
- Monitored workers on site during production activities for safety procedures compliance.
- Managed daily operations to ensure timely delivery of products while maintaining strict quality standards.
- Developed training programs for new employees, enhancing skill sets and performance.
- Mentored junior team members in their professional development by providing guidance on best practices and career growth opportunities.
- Made sure that products were produced on time and are of good quality.
Education
No Degree - Liberal Arts And Sciences
Danville Community College
Danville, VA08-2001
Liberal Arts And Sciences
George Washington High School
Danville, VA06-2000
Skills
- Quality assurance
- Policy compliance
- Personnel training
- Student and parent communications
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Customer satisfaction
- Active listening
- Adaptability and flexibility
- Decision-making
- Calm and pleasant demeanor
- Task prioritization
- Work Planning and Prioritization
- Self motivation
- Conflict resolution
- Goal setting
- Professionalism
Certification
- Licensed ServSafe Manager
Timeline
School Nutrition Manager
Henry County Public Schools
01.2018 - Current
Production Leader
John Newcomb Enterprises (Burger King Franchisee)
04.1998 - 03.2018
No Degree - Liberal Arts And Sciences
Danville Community College
Liberal Arts And Sciences
George Washington High School
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