Jennifer Guter
Rocklin,CA
Summary
Driven professional with a 10+ years of exceptional customer service. Adept in database entry and fostering professional relationships. Excelled in roles requiring critical thinking and problem resolution, enhancing customer satisfaction and streamlining recruitment processes. Demonstrated ability to train new hires effectively, achieving significant improvements in team efficiency.
Overview
14
14
years of professional experience
Work History
Administrative Clerk
Placer County Adult System Of Care
09.2021 - 12.2021
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Recruiting Assistant
PrideStaff
03.2019 - 11.2019
- Advertised job opportunities on social media platforms and job boards.
- Maintained and organized electronic files for applicants and tracked feedback created throughout interview process.
- Pre-screened applicants and scheduled interviews with appropriate team members if needed.
- Conducted background checks
- Administered drug tests.
Bookkeeping Assistant
Roseville Cyclery
01.2017 - 10.2017
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Printed payroll checks
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
Administrative Assistant
Community College Foundation
01.2016 - 03.2017
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Team Lead
Janie & Jack
01.2016 - 04.2016
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Led a team of professionals to achieve project goals on time and within budget constraints.
Team Lead
Party City
07.2012 - 11.2015
- Maintained strong customer relations and followed customer service standards
- Led opening and closing procedures
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
Service Specialist
SaveMart Supermarkets
06.2008 - 11.2012
- Maintained customer satisfaction with forward thinking strategies
- Focused on addressing customer needs and resolving concerns
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Retrieved items for customers and verified prices.
Education
General Education
Sierra College
Rocklin2010
High School Diploma -
Whitney High School
Rocklin, CA06.2009
Skills
- Verbal and written communication
- Database entry
- Scheduling and calendar maintenance
- Billing and Invoicing
- Cash Management
- Filing systems
- Candidate Screening
- Time Management
- New Hire Training
- Recruiting and Sourcing
- Critical Thinking
- Problem Resolution
Certifications
- Regional Occupational Development, 2009
- Professional Development Training - MTI College , 2016
- Sexual Harassment and Abuse Conduct Training,2021
Timeline
Administrative Clerk
Placer County Adult System Of Care
09.2021 - 12.2021
Recruiting Assistant
PrideStaff
03.2019 - 11.2019
Bookkeeping Assistant
Roseville Cyclery
01.2017 - 10.2017
Administrative Assistant
Community College Foundation
01.2016 - 03.2017
Team Lead
Janie & Jack
01.2016 - 04.2016
Team Lead
Party City
07.2012 - 11.2015
Service Specialist
SaveMart Supermarkets
06.2008 - 11.2012
General Education
Sierra College
High School Diploma -
Whitney High School