Jennifer Gutierrez
Houston,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Cashier
Taco Bell
05.2016 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Hostess
Mr. Sombrero
08.2017 - 01.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered phone calls to take orders, give information and document reservations.
Shift Leader
Pei Wei Asian Kitchen
02.2018 - 10.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Assistant Catering Manager
Maggianos Little Italy
11.2019 - 12.2022
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Handled catering scheduling, ordered food and planned events.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed unique events and special promotions to drive sales.
- Worked to build relationships with customers and built potential for additional sales.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Developed and grew leads through repeat business and customer referrals.
VIP Bottle Service Waitress
The Standard Bar
04.2021 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
Education
Associate of Science -
San Jacinto College District
Pasadena, TX06.2020
High School Diploma -
Clear Brook High School
Friendswood, TX06.2018
Skills
- Serve Customers
- Effective Communicator
- Deal Negotiations
- Profit Generation
- Persuasive Communication Style
- Upselling and Quota Achievement
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
VIP Bottle Service Waitress
The Standard Bar
04.2021 - Current
Assistant Catering Manager
Maggianos Little Italy
11.2019 - 12.2022
Shift Leader
Pei Wei Asian Kitchen
02.2018 - 10.2019
Hostess
Mr. Sombrero
08.2017 - 01.2018
Cashier
Taco Bell
05.2016 - 05.2017
Associate of Science -
San Jacinto College District
High School Diploma -
Clear Brook High School