Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Gutierrez

Conroe

Summary

Dynamic and customer-focused professional with proven multitasking abilities and a strong work ethic, honed at Chick-fil-A and The Buckingham. Excelled in fast-paced environments, enhancing customer satisfaction and efficiency through exceptional service and attention to detail. Skilled in cleaning, sanitation, and communication, consistently fostering positive relationships and workplace productivity.

Overview

3
3
years of professional experience

Work History

Food Service Worker

Chick-fil-A
10.2024 - Current
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Developed and maintained positive relationships with customers to enhance service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.

Server

The Buckingham
01.2022 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

High School Diploma - Science

Wisdom High School
Houston, TX
08.2024

Skills

  • Quick learner
  • Positive attitude
  • Multitasking
  • Customer service
  • Strong work ethic
  • Cleaning and sanitation
  • Strong communication skills
  • Attention to detail
  • Positive attitude and energy
  • Team oriented
  • Fast-paced environment
  • Flexible schedule
  • Working quickly
  • Productivity and efficiency
  • Working with diverse people

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Food Service Worker

Chick-fil-A
10.2024 - Current

Server

The Buckingham
01.2022 - 07.2024

High School Diploma - Science

Wisdom High School

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Jennifer Gutierrez