Jennifer Barger
General Clerk
Manchester,KY
Overview
19
19
years of professional experience
Work History
General Clerk
Exela Technologies
London, KY
04.2022 - Current
- Compile, digitize, and organize confidential documents, including veteran files.
- Redact sensitive information to protect privacy and comply with regulations.
- Ensure accuracy and efficiency while meeting productivity goals.
- Troubleshoot workflow issues and implement solutions as needed.
- Processed high-volume documentation with attention to detail and accuracy.
- Managed data entry tasks using advanced database systems efficiently.
Practicum Student / Intern
DCBS – Department for Community Based Services
London, KY
01.2025 - 01.2026
- Collaborated with case workers to support families in accessing social services.
- Communicated directly with clients to assess needs and provide resource guidance.
- Observed case management processes including intake, documentation, and service planning.
- Developed strong interpersonal and communication skills working with diverse populations.
- Assisted in case management processes to support client needs and resource access.
- Coordinated intake assessments, ensuring accurate data collection and documentation compliance.
- Collaborated with multidisciplinary teams to develop individualized service plans for clients.
Day Trainer / Support Staff
Independent Opportunities
London, KY
07.2016 - 08.2021
- Supported clients in skill development, daily routines, and independent living activities.
- Developed and delivered training programs tailored to individual needs and learning styles.
- Evaluated training effectiveness through participant feedback and performance assessments.
- Facilitated workshops that promoted teamwork, communication, and problem-solving skills among participants.
Call Service Representative
Xerox
London, KY
11.2016 - 03.2017
- Assisted customers with technical issues and inquiries in a high-volume call center.
- Resolved issues promptly while maintaining professional communication.
- Kept updated on software and procedural changes to provide accurate assistance.
- Provided technical support for office equipment, enhancing customer satisfaction rates.
- Trained new staff on service protocols and best practices to improve team performance.
Call Service Representative
General Dynamics
London, KY
11.2015 - 02.2016
- Provided solutions and support to clients in a high-volume call environment.
- Assisted with technical troubleshooting and maintained client satisfaction.
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Managed service requests using Xerox's CRM software to ensure timely responses.
Assembly Worker
Phillips Diversified
Manchester, KY
09.2007 - 11.2008
- Assembled and labeled hardware accurately and efficiently.
- Maintained productivity standards and ensured quality control.
- Assembled components according to specifications, ensuring quality standards were met.
- Operated machinery and tools safely, adhering to established safety protocols.
Call Service Representative
SI International
Williamsburg, KY
05.2007 - 07.2007
- Managed confidential client information professionally.
- Managed incoming and outgoing calls efficiently and accurately.
- Analyzed service trends to recommend process improvements and enhance efficiency.
- Collaborated with cross-functional teams to streamline operations and reduce response times.
Education
High School Diploma -
Clay County High School
Manchester, KY01-2006
Associate of Arts - Education
Somerset Community College
London, KY01-2024
Bachelor of Science - Social Work
University of The Cumberland's
Williamsburg, KY05-2026
Skills
- Skills
- Data Entry & Document Digitization
- Confidential Records Handling & HIPAA Compliance
- Client Communication & Customer Support
- Case Management Support & Documentation
- Microsoft Office & Database Management
- Organization & Time Management
- Problem Solving & Troubleshooting
- Team Collaboration & Interpersonal Communication
- Intake Assessments & Resource Guidance
- Technical Support & Systems Navigation
- Conflict Resolution & De-escalation
- Attention to Detail & Accuracy
Timeline
Practicum Student / Intern
DCBS – Department for Community Based Services
01.2025 - 01.2026
General Clerk
Exela Technologies
04.2022 - Current
Call Service Representative
Xerox
11.2016 - 03.2017
Day Trainer / Support Staff
Independent Opportunities
07.2016 - 08.2021
Call Service Representative
General Dynamics
11.2015 - 02.2016
Assembly Worker
Phillips Diversified
09.2007 - 11.2008
Call Service Representative
SI International
05.2007 - 07.2007
High School Diploma -
Clay County High School
Associate of Arts - Education
Somerset Community College
Bachelor of Science - Social Work
University of The Cumberland's