Rachel Childers
Lawton,OK
Summary
I'm highly outgoing, goal-oriented and dedicated to empowering both customers and team members. With nearly a decades worth of direct customer experience and proven management skills. I thrive on continuous self-improvement and leveraging my expertise to solve problems to achieve shared and personal goals. I am a quick learner who believes success is defined by the positive impact we have on others.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Clerk
Serco-NA, Inc
Lawton, OK
10.2025 - Current
- Maintained accurate records of all documents filed or processed.
- Reviewed financial statements prior to submission to ensure accuracy.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Supported office clerical functions using word processing and other software, email and office machines.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Troubleshot office equipment, computer hardware and software issues.
Retail Wireless Consultant
US Celluar
Lawton, US
01.2024 - 09.2025
- Provided exceptional customer service to clients, addressing inquiries and resolving issues in a timely manner
- Demonstrated extensive knowledge of wireless products and services, effectively communicating features and benefits to customers
- Consistently met or exceeded sales targets by actively promoting additional products and services to customers
- Assisted customers with device setup, troubleshooting, and technical support for various mobile devices
Assistant Manager
T-Mobile
Lawton, US
08.2022 - 11.2023
- Collaborated with upper management in order to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
Shift Supervisor
Murphy USA
Lawton, US
06.2021 - 01.2022
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
Store Manager
CBD Unlimited
Lawton, US
04.2020 - 06.2021
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
- Established strong relationships with local community organizations through sponsorships or partnerships which increased brand visibility
Education
High school diploma -
Eisenhower Senior High School
Skills
- Data entry
- Medication administration
- Banking
- Customer support
- Adaptability
- Dependability
- Retail Management
- Sales Management
- Marketing
- Wireless sales
- Loss Prevention
- Cash Handling
- Store Management Experience
- Customer service
- Sales
- Computer operation
- Childcare
- Phone communication
- Childhood development
- Profit & Loss
- Shift Management
- Early childhood education
- Communication skills
- Account management
- Computer skills
- Recruiting
- Analysis skills
- Conflict management
- Schedule management
- Organizational skills
- Assistant Manager Experience
- Social Media Management
- Analytical thinking
- Payroll
- Manufacturing
- Office experience
- Infant care
- Time management
- Technical sales
- Sales transaction processing
- Upselling
- POS systems
- Technical Proficiency
- Software troubleshooting
- Operations management
Certification
CPR Certification
Awards
Honor Roll- Maintained 3.7 GPA
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
General Clerk
Serco-NA, Inc
10.2025 - Current
Retail Wireless Consultant
US Celluar
01.2024 - 09.2025
Assistant Manager
T-Mobile
08.2022 - 11.2023
Shift Supervisor
Murphy USA
06.2021 - 01.2022
Store Manager
CBD Unlimited
04.2020 - 06.2021
High school diploma -
Eisenhower Senior High School