Jennifer Hall
Citrus Heights,CA
Summary
Known for reliability and adaptability. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and organization growth, and further develop professional skills. Brings positive attitude and commitment to continuous learning and individual growth.
Overview
13
13
years of professional experience
Work History
Post Close Deficiency Desk Coordinator
American Pacific Mortgage
Rocklin, CA
08.2024 - 09.2025
- Analyzed borrower documentation for accuracy, mitigating risks associated with loan approval.
- Coordinated corrections and cleared conditions, maintaining organized files and documentation, and communicating with lenders and title companies to resolve issues.
- Adhered to project timelines for successful completion, ensuring milestones and deadlines were met.
PCCD
American Pacific Mortgage Corporation
Roseville, CA
12.2022 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Doc Drawer
American Pacific Mortgage Corporation
Roseville, CA
06.2020 - 12.2022
- Preparing and reviewing mortgage loan documents to ensure compliance with lender and regulatory requirements before closing.
- Coordinated closely with loan officers, processors, and underwriters to gather necessary information and resolve any document discrepancies
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Compliance Customer Service Representative
American Pacific Mortgage Corporation
Roseville, CA
02.2014 - 06.2020
- Resolved customer inquiries efficiently, ensuring timely and accurate support for mortgage-related issues.
- Trained new team members on company policies, systems, and customer service best practices.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Facilitated multiple projects that included auditing for the CFPB and preparing documents for loan program guidelines.
Deputy Clerk II
Sacramento Superior Court
Sacramento, CA
07.2019 - 05.2020
- Filed Civil Complaints, Answers, Defaults, and Proofs of Summons. Answered phones and directed callers to appropriate departments, collected court fees, opened and sorted mail, and scheduled Case Management Conferences.
Funding Assistant
American Pacific Mortgage
Roseville, CA
03.2013 - 01.2014
- Completed employment verifications to facilitate funding eligibility and ensure regulatory accuracy.
- Reviewed and verified documentation for accuracy, enhancing operational efficiency in funding approvals.
Loan Registration
American Pacific Mortgage Corporation
Roseville, CA
09.2012 - 03.2013
- Completed registration of new loans.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
Education
No Degree - Product Management
Sierra College
Rocklin, CA05-2027
Skills
- Interpersonal Skills
- Communication
- Ability to remain calm in stressful situations
- Teamwork
- Adaptability
- Managed multiple pipelines
- Encompass knowledge
- Product knowledge
- Decision-making
- Data entry
- Customer service
- Multitasking and organization
Accomplishments
In 2021, I received the "Scrappy Award" for being an employee who is resourceful and shows determination.
Timeline
Post Close Deficiency Desk Coordinator
American Pacific Mortgage
08.2024 - 09.2025
PCCD
American Pacific Mortgage Corporation
12.2022 - 08.2024
Doc Drawer
American Pacific Mortgage Corporation
06.2020 - 12.2022
Deputy Clerk II
Sacramento Superior Court
07.2019 - 05.2020
Compliance Customer Service Representative
American Pacific Mortgage Corporation
02.2014 - 06.2020
Funding Assistant
American Pacific Mortgage
03.2013 - 01.2014
Loan Registration
American Pacific Mortgage Corporation
09.2012 - 03.2013
No Degree - Product Management
Sierra College