Jennifer Halterman
Lawrenceburg,TN
Summary
Experienced professional with a proven track record in delivering exceptional customer service. Demonstrated expertise in organization and communication, ensuring seamless operations and effective collaboration within teams. Adept at building strong relationships with clients, resulting in increased customer satisfaction and loyalty. Committed to delivering high-quality service and exceeding expectations, consistently contributing to the success of the organization.
Overview
16
16
years of professional experience
Work History
Caregiver
12.2020 - 04.2022
- Assisted with dressing, bathing, grooming, and mobility
- Experience with meal preparation and housekeeping
- Executed nursing skills such as ostomy care and catheter care
- Improved clients quality of life and received positive feedback from colleagues and family members of client
Casino Bartender/ Server Trainer
Harrah's Casino Hotel
08.2009 - 09.2019
- Coached and delegated new servers on serving procedures
- Managed cash drawers in amounts up to 4000$
- Conducted inventory checks and restocked supplies as needed
- Inspected casino for cleanliness and workflow efficiency
- Cross-trained employees to bartend and serve
- Identified and resolved customer service barriers with ease and positivity
- Exhibited communication skills on a daily basis
Lead Supervisor for Misses Department
Kohl's
04.2007 - 08.2009
- Assembled clothing combinations on mannequins and reviewed daily and weekly standards for department store procedures
- Discovered and identified clothing to accentuate the customers taste
- Mapped out clothing grids and showcased current high sales clothes in areas of high traffic
- Monitor and educate employees on properly cleaning fitting rooms, folding clothes, and maintaining clean areas
- Unloaded, processed, and organized warehouse merchandise
- Skilled at project management and customer service
Event Supervisor
Levy Restaurants
02.2006 - 04.2007
- Coordinated events for horse racing
- Placed orders, prepared event centers, and monitored food and drink levels throughout events
- Coached and advised workers to handle day of event activities
- Forecasted sales and documented payroll for employees
- Trained new employees with job responsibilities
Education
Bachelor's - Business Management
University of Illinois at Chicago
Chicago, ILSkills
- Bartending
- Restaurant Management
- Restaurant Experience
- Cash Handling
- Customer Service
- Management Experience
- Banquet Experience
- Food Safety
- POS
- Payroll
- Office Experience
- Microsoft Office
- Serving Experience
- Office Management
- Event Planning
- Inventory Control
- Food Service
- Merchandising
- Kitchen Management Experience
- Guest Services
Timeline
Caregiver
12.2020 - 04.2022
Casino Bartender/ Server Trainer
Harrah's Casino Hotel
08.2009 - 09.2019
Lead Supervisor for Misses Department
Kohl's
04.2007 - 08.2009
Event Supervisor
Levy Restaurants
02.2006 - 04.2007
Bachelor's - Business Management
University of Illinois at Chicago
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