Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Hancock

Portsmouth

Summary

Accomplished Phlebotomist at Core Physicians LLC, skilled in venipuncture and patient care. Enhanced patient satisfaction by 20% through compassionate communication and efficient specimen handling. Collaborated with healthcare teams to streamline workflows, ensuring accurate and timely results. Proficient in maintaining compliance with safety protocols and data privacy standards.

Overview

23
23
years of professional experience

Work History

Phlebotomist

Core Physicians LLC
04.2002 - 09.2025
  • Assisted in preparing patients for blood collection, ensuring comfort and understanding of procedures.
  • Learned to perform venipuncture and capillary draws under supervision, adhering to safety protocols.
  • Maintained cleanliness and organization of work area, promoting efficient workflow during procedures.
  • Supported inventory management by monitoring supplies and notifying staff of shortages as needed.
  • Documented patient information accurately in electronic health records, ensuring compliance with data privacy standards.
  • Engaged in continuous training to enhance phlebotomy techniques and improve patient interactions.
  • Collaborated with healthcare team members to provide exceptional patient care during blood collection processes.
  • Followed established protocols for specimen handling and transportation to maintain sample integrity.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
  • Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified patients' identification for proper sample collection.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.

Education

High School Diploma -

Noble High School
Berwick, ME
06.1997

Skills

  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling

Timeline

Phlebotomist

Core Physicians LLC
04.2002 - 09.2025

High School Diploma -

Noble High School

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