Jennifer Hanh
Birch Gold Group
Long Beach,CA
8
years of professional experience
Detail oriented professional with a proven ability to analyze complex information, optimize workflows, and support business initiatives in fast paced environments. Experienced in collaborating across departments, managing multiple priorities, and implementing process improvements that enhance productivity and operational performance. Committed to delivering high quality results while contributing to organizational growth.
Work History
Sales Operations Analyst - Team Lead
2 Years 6 Months- Collaborated with sales, compliance, and operations teams to optimize workflows and ensure adherence to company policies, procedures, and regulatory requirements.
- Oversaw a high-volume approval pipeline, reviewing, documenting, and escalating cases in compliance with strict regulatory standards.
- Served as the primary liaison for broker escalations and internal inquiries, ensuring timely and effective resolution among multiple departments.
- Analyzed sales performance data and identified trends to support strategic decision-making and improve operational efficiency.
- Compiled and presented performance reports to management, providing actionable insights that informed business decisions.
- Managed a remote team environment to maintain employee engagement, productivity, and project continuity.
- Supervised a team of three employees, providing coaching, performance management, workload oversight, and ongoing development to achieve operational goals.
- Partnered with stakeholders across the organization to streamline processes, strengthen communication, and improve overall sales efficiency.
Sales Operations Analyst
1 Year 1 Month- Evaluated approval workflows to identify recurring inefficiencies and implemented targeted process improvements that enhanced accuracy and operational efficiency.
- Streamlined lead distribution and optimized email coordination processes to improve cross-functional collaboration and reduce communication gaps impacting deal processing.
- Designed and implemented tools and automated reporting systems that increased efficiency, improved data accuracy, and reduced manual administrative work.
Compliance Assistant
5 Months- Monitored broker calls and email communications for adherence to company policies, regulatory standards, and approved scripts, documenting violations with thorough detail for supervisory review.
- Enforced call quality standards across junior brokers, tracking performance against efficiency benchmarks.
- Maintained accurate records of compliance interactions and identified patterns in script deviations, contributing to a stronger customer experience.
Legal Assistant
1 Year 5 Months- Conducted in-depth legal research on case law and legal precedents to prepare declarations, complaints, discovery requests, and other legal documents.
- Managed high-volume communications across three attorney phone lines, serving as the primary liaison between clients, attorneys, and external parties.
- Oversaw case file management, ensuring accurate documentation, organized records, and timely court filings and deadlines.
- Maintained proactive communication with clients by providing case updates, responding to inquiries, and delivering exceptional client service.
Receptionist
2 Years 4 Months- Coordinated physician schedules and managed patient appointments to optimize workflow and ensure efficient service delivery.
- Organized and facilitated conference calls and video teleconferences, maintaining effective communication and supporting compliance in a fast-paced healthcare environment.
- Oversaw front desk operations, ensuring timely patient check-ins, accurate scheduling, and a positive patient experience.
- Strengthened communication between healthcare providers and patients by coordinating information, addressing inquiries, and improving overall service quality.
Education
Bachelor of Arts - American Studies
Skills
Team Leadership & Development
Problem Solving & Critical Thinking
Data Analysis & Reporting
Process Improvement & Workflow Optimization
Cross-Functional Collaboration
Project Coordination
Sales Operations Support
Business Process Optimization
SOP Development & Implementation
Stakeholder Relationship Management
Meeting Facilitation & Follow-Up
Strategic Planning & Execution
Change Management
Time Management & Organizational Skills
Attention to Detail
Communication & Relationship Building
Timeline
Sales Operations Analyst - Team Lead
Birch Gold Group
11.2023 - 05.2026Read More
Sales Operations Analyst
Birch Gold Group
10.2022 - 11.2023Read More
Compliance Assistant
Birch Gold Group
05.2022 - 10.2022Read More
Legal Assistant
Friedman & Chapman LLP
12.2020 - 05.2022Read More
Receptionist
APHCV Asian Pacific Healthcare Venture
08.2018 - 12.2020Read More
California State University
Bachelor of Arts from American Studies
Read More