Troy Trevino
Chicago,IL
Summary
With over 20 years of experience driving sales growth and optimizing operations, I bring a dynamic and results-driven approach to leadership. My competitive edge, passion, and persuasive communication skills have been instrumental in my success. I possess expertise in management, sales, marketing, public relations, team building, and merchandise management. As a dedicated management professional, I am well-versed in the sales cycle process, adept at negotiating deals with clients, and skilled in expanding client bases through cold-calling. Additionally, I have a proven track record of leading teams throughout the sales process.
Overview
23
23
years of professional experience
Work History
Area Sales Manager - Team Lead
IWG
01.2013 - Current
- Increased occupancy in the Chicago central business district by 4.9%
- Achieved a three-month average tour-to-deal conversion rate of 52.2% and enquiry-to-deal conversion rate of 64.7%
- Averaged 20 deals per month from January to September 2024, with 14 self-generated deals
- Oversee operations across 18 Regus and Spaces centers in Chicago, IL
- Successfully trained and promoted 5 community associates to community managers
- Led multiple center remodels in Seattle, WA, and Chicago, IL
- Consistently earned quarterly bonuses since Q1 2017, tied to surpassing sales goals
Store Manager
Starbucks
01.2010 - 01.2013
- Managed day-to-day operations of a high-profile store, ranking in the top 2% for customer satisfaction in the region
- Served as district lead for all promotional launches
- Spearheaded the launch of evening beer and wine offerings at select locations
- Participated in regional roundtables, offering feedback and solutions to executive leadership
- Achieved the top food sales performance in the district
Store Director
Sephora USA, Inc.
01.2008 - 01.2010
- Managed a $4.8 million business, overseeing daily operations and the opening of a new location
- Hired and trained a team of 25 associates, while leading local marketing initiatives
- Increased sales by 12% year-over-year during Q3 and Q4 2009
- Consistently ranked as a top manager for meeting sales targets, profitability, and payroll management
- Led insider marketing campaign sign-ups, achieving the #1 rank in the area
- Delivered the highest average dollar sale and units per transaction in the district
- Recognized for the highest customer loyalty index and consistent top client-focus performance in Seattle
Store Manager
Bath & Body Works
01.2002 - 01.2008
- Promoted three times to larger volume locations, culminating in managing the flagship store at the Mall of Millenia
- Increased sales at the Millenia location by 12% in 2007, with a 9% annual average sales increase
- Analyzed market trends and negotiated with vendors to launch new product lines, providing feedback for over 1,600 locations
- Successfully managed the remodeling and re-opening of two stores
- Recognized for the highest annual client compliment rate at both the Altamonte Springs and Millenia locations
- Selected for the exclusive Field Leadership Conference in 2005 and 2006 for top-performing store managers
- Chosen as the regional trainer for the new payroll and scheduling system, leading to top compliance rates company-wide
Education
Bachelor of Arts - Psychology
State University of New York at Albany
01.1991
Skills
- Team leadership & development
- New client acquisition & relationship building
- Account management & growth
- Budgeting & financial forecasting
- Corporate training & development
- Event planning & execution
- Relationship Building
- Territory Management
- Sales team supervision
- KPI Tracking
- Partnership Development
- Pipeline Management
Accomplishments
- Achieved #1 sales rank company-wide in Q1 2024.
- Proven ability to build and lead high-performance teams.
- Skilled in training, coaching, and motivating staff to reach peak productivity.
- Proficient in Microsoft Office Suite and served as a regional trainer for proprietary company software.
Timeline
Area Sales Manager - Team Lead
IWG
01.2013 - Current
Store Manager
Starbucks
01.2010 - 01.2013
Store Director
Sephora USA, Inc.
01.2008 - 01.2010
Store Manager
Bath & Body Works
01.2002 - 01.2008
Bachelor of Arts - Psychology
State University of New York at Albany
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