Summary
Work History
Education
Skills
Timeline
Generic

Jennifer Hannah

Valley Head,AL

Summary

Dynamic professional excelling in customer service and problem-solving. Adept at managing high-volume communications, handling inquiries, resolving issues and building positive customer relationships. Demonstrated success in meeting and exceeding customer service satisfaction goals.

Work History

Transportation Coordinator

PlayCore
  • Communicated daily with internal and external customers, representatives and vendors utilizing multiple screens and applications
  • Handeled high volume phone systems while maintaining high satisfaction
  • Worked actively to understand customer needs and offer clear and accurate information
  • Researched and determined best carrier options for company products
  • Tracked shipments through scheduling, processing and delivery

Office Manager/Dispatcher

Monster Specialist
  • Managed office operations, ensuring efficient workflow and resource allocation.
  • Coordinated scheduling and communication between drivers and brokers
  • Oversaw payroll, invoices and accounts receivable
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
  • Resolved issues through active listening and open-ended questioning

Assistant Account Manager/Dispatcher

Scott Logistics
  • Supported account managers in developing client relationships and ensuring satisfaction.
  • Assisted in maintaining accurate records of client communications and transactions.
  • Coordinated project timelines and deliverables to meet client expectations effectively
  • Managed daily correspondence with clients, addressing inquiries and resolving issues promptly.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Provided exceptional customer service through regular communication with clients regarding their account status.
  • Maintained accurate records of client interactions, ensuring all relevant information was easily accessible for future reference.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined goals.

Education

Bachelor of Science - Business Management

Athens State University
Athens, AL

Computer Information Systems

Mohawk Valley Community College
Utica, NY

Skills

Communicate effectively

Solve problems promptly

Customer service orientated

Teamwork and relationship building

Time management

Conflict resolution

Adaptability

Dispatching procedures and operations

Documentation skills

Timeline

Transportation Coordinator

PlayCore

Office Manager/Dispatcher

Monster Specialist

Assistant Account Manager/Dispatcher

Scott Logistics

Bachelor of Science - Business Management

Athens State University

Computer Information Systems

Mohawk Valley Community College

Similar Profiles

CREATE PROFILE
Jennifer Hannah