Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Jennifer Hansen

Versailles,KY

Summary

Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

20
20
years of professional experience

Work History

Customer Service Advocate

Central KY Hauling
Lexington, KY
11.2018 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Resolved customer complaints with empathy, resulting in increased loyalty.
  • Maintained detailed records of customer interactions, ensuring resolution of issues.
  • Handled customer inquiries courteously and professionally.
  • Managed high stress situations effectively, maintaining professionalism under pressure.

Shipping and Receiving Clerk

The Boot Store
Nicholasville, KY
11.2008 - 11.2018
  • Received incoming shipments, compared contents against associated records and transmitted to proper departments
  • Streamlined receiving process, ensuring proper documentation and prompt distribution of incoming goods.
  • Facilitated smooth communication with vendors and customers regarding shipment updates or delays.
  • Assisted with audits of received merchandise against purchase orders to identify variances in quantity or quality.
  • Packed, secured, labeled, and applied postage to materials to prepare items for shipment.
  • Kept purchase orders and compared cost and quantity to previous purchase orders and adjusted prices as needed.

Data Entry Clerk

Commonwealth Physicians Billing
Lexington, KY
01.2004 - 08.2008
  • Improved data accuracy by meticulously entering and updating patient information into electronic health records
  • Enhanced efficiency by performing high-volume data entry tasks, ensuring completion of medical reports.
  • Streamlined workflow by collaborating with healthcare professionals to obtain missing or incomplete patient information.
  • Expedited claim processing by accurately entering insurance details for prompt reimbursement.
  • Updated and maintained customer information, documents, and records.

Education

High School Diploma -

Jessamine County High School
Nicholasville, KY
05-1991

Some College (No Degree) - Psychology

University of Kentucky
Lexington, KY

Skills

  • Data Entry
  • Information Security
  • Brand representation
  • Call Management
  • Complaint Resolution
  • Documentation
  • Professional telephone demeanor
  • Multi-tasking

Affiliations

  • I am a member of the Jessamine County Community Band.

Timeline

Customer Service Advocate

Central KY Hauling
11.2018 - Current

Shipping and Receiving Clerk

The Boot Store
11.2008 - 11.2018

Data Entry Clerk

Commonwealth Physicians Billing
01.2004 - 08.2008

High School Diploma -

Jessamine County High School

Some College (No Degree) - Psychology

University of Kentucky

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Jennifer Hansen