Jennifer Harrington
Kelso,WA
Summary
Reliable and upbeat. successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
15
15
years of professional experience
Work History
Registration Represinitive
Kaiser Permanente
Longview , WA
09.2018 - 03.2020
- Used Epic to record and organize patient data, including insurance and medical information.
- Welcomed as many as 100 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation as needed.
- Recorded costs accurately and explained any additional fees to guests.
- Greeted clientele and provided comfortable seating options.
- Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
- Processed cancellations, changes or special requests promptly.
Environmental Services Housekeeper
Kaiser Permanente
Longview , WA
04.2018 - 09.2018
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Kept building entryway glass clean and polished for professional presentation.
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
- Documented and reported all necessary facility and building repairs observed.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
- Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
- Vacuumed, swept and mopped floors to promote high standard of cleanliness throughout facility.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
Instructional Assistant
Kelso School District
Kelso, WA
09.2015 - 05.2018
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Organized classroom materials to help teachers prepare for daily instruction and activities.
- Assessed student assignments to check quality and completeness and assign grades.
- Supported student learning objectives through personalized and small group assistance.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Provided support during classes, group lessons and classroom activities.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Adhered to predetermined behavior and academic plans and collaborated on adjustments.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Assessed student social, emotional and academic needs to plan goals appropriately.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
- Supported instructor with test administration, curriculum development and assignment grading.
Home Care Aide
Chesterfields
Longview, WA
01.2013 - 09.2016
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Supervised daily activities and provided assistance when needed.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Developed rapport to create safe and trusting environment for care.
- Monitored and assisted residents through individual service plans.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Customer Service Representative
Sport Co
Fife , WA
07.2000 - 08.2006
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Barista
Coffee Shop
Lakewood, WA
05.2004 - 01.2005
- Recommended products based on solid understanding of individual customer needs and preferences.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages.
- Cleaned counters, machines, utensils and seating areas daily.
- Prioritized drink requests while managing interruptions.
- Cultivated ability to recall customers' names and address each by name.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Maintained regular and consistent attendance and punctuality.
Education
High School Diploma -
Woodland High School
Woodland, WA06.2000
Skills
- Data Entry
- Experience with Epic
- Client Relationships
- Registration data intake
- Communication
- Customer service
- Organization
Timeline
Registration Represinitive
Kaiser Permanente
09.2018 - 03.2020
Environmental Services Housekeeper
Kaiser Permanente
04.2018 - 09.2018
Instructional Assistant
Kelso School District
09.2015 - 05.2018
Home Care Aide
Chesterfields
01.2013 - 09.2016
Barista
Coffee Shop
05.2004 - 01.2005
Customer Service Representative
Sport Co
07.2000 - 08.2006
High School Diploma -
Woodland High School
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