Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Harrison

Killeen,TX, Texas

Summary

Former Supervisor for over 15 years leading various staff to strive to reach goals and have a positive outlook in their work-life. Looking forward to building more successful work and motivating more staff members as well as career enhancing. Ability Summary Computer Skills Cosmetology Customer Service Management Merchandising Microsoft Office Microsoft Outlook Microsoft PowerPoint Microsoft Word Payroll Retail Sales Scheduling Security Time Management Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

19
19
years of professional experience

Work History

Lieutenant, Shift Supervisor

Texas
Gatesville, TX
09.2013 - 05.2020
  • Completed daily work report sheets and delegated tasks to employees.
  • Supervised 3 rotating shifts of employees and performance of tasks and managed a unit of over 1900 offenders.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
  • Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
  • Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Supervised dining hall, outdoor recreation area, vocational shop and inmate housing unit.
  • Handled inmate counts and searches for missing inmates.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Developed improved training methods with focus on public safety and officer awareness.
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Investigated allegations of employee misconduct, reported findings and coordinated warranted disciplinary actions.
  • Conveyed important information at start of each shift such as areas of focus and persons of interest in local areas.
  • Guided officers through difficult situations, backing up teams onsite and advising on strategic decisions.
  • Commanded on-scene tactical teams during critical incidents.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • CPR certification yearly
  • Gun range training yearly

Sergeant Of Correctional Officers

Texas Department Of Criminal Justice
Gatesville, TX
09.2016 - 07.2019
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
  • Handled inmate counts and searches for missing inmates.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Supervised dining hall, outdoor recreation area, vocational shop and inmate housing unit.
  • Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
  • Training staff and mentoring staff

Correctional Officer

Texas Department Of Criminal Justice
Gatesville, TX
09.2013 - 09.2016
  • Supervision of offenders, search of contraband in facility and living areas, containment and control of offender traffic, medical transport to free world hospital facilities and safety of the public
  • Unit Mentor Trainer to train newly hired Correctional officers 12/2013
  • Accountability of Offenders Whereabouts and accurate count
  • Yearly In-service training and physical agility test
  • Promoted to Sergeant of
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Conducted routine and emergency head counts.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Booked new inmates into facility and processed inmates for release.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.

Manager/ Master Stylist

InDesign Salon
San Antonio, TX
02.2012 - 08.2013
  • Scheduling of Staff and Clients
  • Salon Operations, retail purchasing and payroll
  • Welcomed customers to salon and identified preferences by asking pointed questions.
  • Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
  • Shampooed, cut and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
  • Reviewed websites, blogs, magazines and publications to stay updated on latest hairstyle trends and styling methods.
  • Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
  • Colored and treated hair using modern technology.
  • Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.

Manager/ Master Stylist

SportClips
San Antonio, TX
09.2010 - 01.2012
  • Scheduling of Staff and Clients
  • Salon Operations, retail purchasing and payroll
  • Servicing Clients, Customer Service and Retail service
  • Ensuring Client satisfaction and Problem solving
  • Welcomed customers to salon and identified preferences by asking pointed questions.
  • Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
  • Reviewed websites, blogs, magazines and publications to stay updated on latest hairstyle trends and styling methods.
  • Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
  • Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.

Manager/ Master Stylist

SportClips
Westminster, CO
07.2007 - 09.2010
  • Managed two locations split time daily
  • Scheduling of staff and clients
  • Salon Operations, retail purchasing, and payroll
  • Servicing clients, Customer Service, and Retail Service
  • Ensure Client Satisfaction and Problem Solving
  • Welcomed customers to salon and identified preferences by asking pointed questions.
  • Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
  • Reviewed websites, blogs, magazines and publications to stay updated on latest hairstyle trends and styling methods.
  • Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
  • Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.

Education

Associate of Applied Science - Business

Central Texas College
Killeen, TX
12.2024

No Degree - Business

Houston Community College
Houston, TX
12.2024

Certificate of Completion of 1450 Clocked Hrs - Cosmetology

Empire Beauty School
Littleton, CO
09.2003

Certificate of Completion - Criminal Justice Academy

Central Texas College
Killeen, TX
03.1999

High School Diploma -

Copperas Cove High School
Copperas Cove, TX
09.1997

Skills

  • Safety Awareness
  • Hiring and Training
  • Conflict Resolution Techniques
  • Business Planning
  • Revenue Quotas
  • Brand Management
  • Verbal and Written Communication
  • Staff Development and Management
  • Account Management
  • Report Creation
  • Staff Training
  • Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Office 365

Timeline

Sergeant Of Correctional Officers

Texas Department Of Criminal Justice
09.2016 - 07.2019

Lieutenant, Shift Supervisor

Texas
09.2013 - 05.2020

Correctional Officer

Texas Department Of Criminal Justice
09.2013 - 09.2016

Manager/ Master Stylist

InDesign Salon
02.2012 - 08.2013

Manager/ Master Stylist

SportClips
09.2010 - 01.2012

Manager/ Master Stylist

SportClips
07.2007 - 09.2010

Associate of Applied Science - Business

Central Texas College

No Degree - Business

Houston Community College

Certificate of Completion of 1450 Clocked Hrs - Cosmetology

Empire Beauty School

Certificate of Completion - Criminal Justice Academy

Central Texas College

High School Diploma -

Copperas Cove High School

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Jennifer Harrison