Jennifer Hart

Entering patient information into the data system

Taking patient calls answering questions and taking payment information

Billing insurance and check on unpaid claims and denials

Trained new employees

• Resolved complex billing issues through meticulous research, collaboration with colleagues, and effective communication with insurance carriers.
• Successfully appealed denied claims by providing thorough documentation supporting the necessity of billed services.
• Stayed current with industry changes and regulatory updates by attending continuing education courses and professional development workshops.
• Collaborated with healthcare providers to obtain necessary documentation for accurate billing.
• Maintained up-to-date knowledge of coding standards, resulting in fewer errors and improved claim acceptance rates.
• Negotiated payment plans with patients experiencing financial difficulties, demonstrating empathy while maintaining professionalism.
• Assisted in training junior medical billers, sharing expertise and best practices to improve overall team performance.
• Conducted regular audits of billing records to identify areas for improvement and ensure compliance with industry standards.
• Reduced claim denials by diligently reviewing patient information and verifying insurance coverage.
• Provided exceptional customer service to patients, addressing billing inquiries and resolving discrepancies professionally and efficiently.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Verified insurance of patients to determine eligibility.
• Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
• Liaised between patients, insurance companies, and billing office.
• Delivered timely and accurate charge submissions.
• Prepared billing statements for patients and verified correct diagnostic coding.
• Collaborated with customers to resolve disputes.