Jennifer Hart
Brooklyn,NY
Summary
Dynamic and adaptable professional with a proven track record at Convergys, enhancing customer loyalty through exceptional service and empathy. Excelled in high-stress situations, demonstrating leadership and computer skills. Achieved positive feedback through effective problem-solving and community engagement, showcasing a commitment to excellence and teamwork. Hardworking Rapper with a solid writing and vocal background. Delivers great rap performances with skill and dedication. Successful learning new musical pieces quickly and accurately to maximize contribution to group success. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and a strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Musical Performer
Worldwide
04.2020 - Current
- Spearheaded fundraising initiatives for charitable causes by organizing benefit concerts featuring talented local artists.
- Showcased adaptability in various musical genres, increasing marketability as a versatile performer.
- Contributed vocals or instrumentals on collaborative projects, strengthening working relationships with peers in the industry.
- Increased ticket sales through captivating performances that showcased musical proficiency and versatility.
- Elevated show quality through diligent rehearsal attendance, ensuring preparedness for live performances.
- Nurtured creative collaborations with other industry professionals to produce unique musical experiences for audiences.
- Networked with influential industry professionals at events and gigs, cultivating valuable connections within the music community.
Spiritual Advisor
Facebook, Instagram
09.2018 - Current
- Maintained up-to-date knowledge of industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Strengthened client relationships through regular, insightful communication regarding market trends and portfolio adjustments.
Volunteer
Holy Mission United Church of America
04.2006 - 05.2015
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Represented the organization positively and professionally while providing the community with much-needed services.
- Promoted environmental awareness with educational workshops and hands-on activities.
Customer Service Representative
Convergys
02.2006 - 06.2006
- Resolved customer complaints with empathy, increasing loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster a positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions, contributing to a comprehensive database for future reference.
Gas Station Attendant
BP Gas Station Service
11.2005 - 02.2006
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Assisted customers with fueling vehicles, promoting safety and efficiency on site.
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
- Assisted with inventory management, helping to keep stock levels consistent and up-to-date.
- Facilitated sales of services and goods.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Handled customer inquiries and resolved issues promptly, ensuring repeat business.
- Maintained inventory of all saleable items.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Built trustful relationships with customers to encourage return visits.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained clean and orderly workstations.
Education
Bachelor of Science - Music Business
Full Sail University
Winter Park, FL03-2026
Skills
- Positive Attitude
- Teamwork and Collaboration
- Computer Skills
- Leadership Qualities
- Attention to Detail
- Organized and Efficient
- Team Collaboration
- Adaptability and Dependability
- Community Service
- Public Speaking
- Relationship Building
- Data Entry
- Answering Phones
- Event Planning
- Event Setup
- MS Office
- Community Engagement
- Food Distribution
- Fundraising
- Professional Appearance
- Community Outreach
- Recordkeeping and Confidentiality
Timeline
Musical Performer
Worldwide
04.2020 - Current
Spiritual Advisor
Facebook, Instagram
09.2018 - Current
Volunteer
Holy Mission United Church of America
04.2006 - 05.2015
Customer Service Representative
Convergys
02.2006 - 06.2006
Gas Station Attendant
BP Gas Station Service
11.2005 - 02.2006
Bachelor of Science - Music Business
Full Sail University
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