JENNIFER HARVEY
Westland,US
Summary
Leader with in-depth knowledge of regulations, compliance, and safety procedures. Over 14 years of experience working in crisis and community settings as a social worker. Accomplished at providing immediate care and collaborating with colleagues to ensure successful practices.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavioral Health Program Manager
Corktown Health
Detroit, MI
01.2023 - Current
- Organized and supervised staff meetings to discuss new ideas and provide updates on program details and milestones to participants
- Coached team members on productivity strategies, policy updates, and performance improvement plans to achieve challenging goals
- Referred clients to other programs and community agencies to improve treatment processes
- Gained complete knowledge of relevant statutes, case laws, ethical codes, and regulations to adhere to best practice standards for the professional practice of counseling
- Mentored and trained new employees in order to increase efficiency and maintain daily operational consistency.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Designed and executed outreach initiatives to increase program visibility, leading to an increased number of clients served.
- Organized workshops and training sessions for staff, promoting continuous professional development within the team.
- Evaluated program effectiveness through regular data analysis, identifying opportunities for improvement and implementing necessary changes.
- Maintained a high level of cultural competence when working with diverse populations, ensuring equitable service delivery across all clients.
- Established effective partnerships with relevant organizations such as schools, health departments or LGBTQ+ centers allowing mutual sharing of resources and knowledge.
- Enhanced community awareness about HIV by organizing outreach programs and participating in local events.
- Collaborated with multidisciplinary teams to develop comprehensive care plans designed to address each patient''s unique health needs holistically.
- Collaborated with case managers to assist clients in identifying resources for mental health treatment, substance abuse programs, domestic violence services and housing assistance.
Psychotherapist/Owner
Dochas Clinical Counseling
Livonia, Michigan
08.2020 - 08.2023
- Counseled up to 30 patients with mood disorders, PTSD, and anxiety weekly
- Made referrals to community resources for my clients
- Managed an outpatient clinic that treated adults, and couples
- Assisted clients in the development of skills and techniques for cognitive behavioral therapy
- Documented psychiatric services and responses to treatment in patient case files
- Work with credentialed insurance providers to meeting contract expectations and quality requirements
- Maintain detailed budget and financial records.
- Established a safe and supportive environment for clients, fostering open communication and trust during therapy sessions.
- Utilized mindfulness techniques during sessions to help clients develop greater self-awareness and coping skills for managing stressors.
- Collaborated with healthcare professionals in coordinating care for clients with co-occurring mental health and physical health concerns, ensuring a holistic approach to treatment.
- Maintained detailed clinical records and documentation, ensuring accurate tracking of client progress and adherence to legal requirements.
- Continuously updated knowledge of emerging research and best practices in the field of psychotherapy, ensuring delivery of cutting-edge care to clients.
Residential Treatment Director
Team Wellness Center
Westland, MI
11.2021 - 06.2022
- Trained multi-level employees for positions such as Therapist, Mental Health Techs, and Peer support staff
- Directed teams to develop innovative and cutting-edge approaches at all levels, ensuring that resources were allocated effectively and that strategic planning was in place
- Cultivate a culture of achievement, continuous improvement, goal-setting, accomplishment, and implementation
- Developed and supervised staff by providing orientation, training, support, and direction
- Was invited to position of developing and growing pilot site and programming by establishing workflow processes, strengthening community relationships, and improving evidence based practices in order to improve client outcomes implemented and maintained accreditation and contractual standards.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Developnental Disabilities Program Coordinator
National Kidney Foundation of Michigan- Detroit Branch
Detroit, MI
08.2016 - 09.2020
- Supported PATH and DPP programs by cultivating professional relationships with community members and partner organizations
- Collaborated with multidisciplinary professionals to develop and implement program objectives and plans
- Completed contracts on time and accurately
- Assessed the program's operations, successes, and flaws in order to identify issues and make recommendations for ways to improve processes and improve results
- Implemented strategies to improve the effectiveness of the program
- Coordinated communication among associations, allies, stakeholders, and members to promote programming and connections between departments.
- Contributed subject matter expertise as a panelist or guest speaker at conferences or events related to my field.
- Actively sought out opportunities for professional development to stay current with industry trends and emerging technologies that could enhance my presentations.
- Developed and delivered informative and engaging presentations on various topics, leading to increased knowledge retention among attendees.
Skill Building Director
Arkay
Livonia, MI
05.2015 - 08.2016
- Participated in site-based Quality Assurance Program
- Represented the organization by answering questions, providing details, and giving informative presentations at all community events
- Devised a strategy for achieving operational goals and objectives
- Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines
- Trained multi-level employees for positions such as case manager, job coach, and direct care.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Education
Master of Social Work - Community practice and management
Wayne State University
Detroit, MI01.2010
Bachelor of Social Work - generalist
Madonna University
Livonia, MI01.2009
Skills
- Culturally-competent care
- Staff development
- Policy and program development
- Multidisciplinary team collaboration
- Regulatory compliance
- Strong clinical judgment
- Strategic planning capability
- Public speaking ability
- Case documentation
- Case management proficiency
- Expertise in crisis intervention techniques
- LMSW (Macro/Clinical licensed)
- Interpersonal Skills
Accomplishments
Region 5 Public Health Leadership Academy, Certification earned 2024
Presenter, Michigan HIV conference 2024
Committee chair of Hiring and retention - National Kidney Foundation of Michigan 2018-19
Featured presenter at 2017 MDHHS State Enhance Fitness conference
Oakland County CMH Hero award, recipient 2013
Certification
- Couples and Relationship Knowledgeable Clinician Certification - 11/2022
- Mindfulness Based Pain Reduction Certification- Completed 3/2021
- Acceptance and Commitment Therapy Certification - Completed 2/2022
- Human service Management, Certification earned 2020
Timeline
Behavioral Health Program Manager
Corktown Health
01.2023 - Current
Residential Treatment Director
Team Wellness Center
11.2021 - 06.2022
Psychotherapist/Owner
Dochas Clinical Counseling
08.2020 - 08.2023
Developnental Disabilities Program Coordinator
National Kidney Foundation of Michigan- Detroit Branch
08.2016 - 09.2020
Skill Building Director
Arkay
05.2015 - 08.2016
Master of Social Work - Community practice and management
Wayne State University
Bachelor of Social Work - generalist
Madonna University