Jennifer Harvey
Rockwall
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Franchise Owner
Firehouse Subs
08.2014 - 08.2025
- - Oversaw daily operations, scheduling, inventory, cost analysis, payroll, and administrative workflows to ensure smooth business function.
- - Delivered exceptional customer service, handling client concerns with professionalism and care.
- - Managed employee schedules, payroll, and performance reviews for a 40+ person team.
Capital Development Coordinator II
City of Dallas
01.2012 - 01.2014
- - Coordinated communication between city officials, contractors, and community members for major projects.
- - Managed project documentation, schedules, and progress reports to ensure on-time completion.
- - Provided responsive and high-quality customer service to stakeholders and the public.
Family-Based Safety Services Worker II
State of Texas
01.2009 - 01.2012
- - Maintained detailed records and case data for 20–25 active clients with strict confidentiality.
- - Coordinated scheduling for client meetings, home visits, and court-related appointments.
- - Delivered consistent communication and service to families and community partners.
- - Used project management and organizational skills to balance multiple priorities effectively.
Education
Bachelor of Business Administration - Finance
University of Texas–Pan American
Edinburg, TX01.2009
Bachelor of Science - Nursing
University of Texas–Arlington
Arlington, TX01.2027
Skills
- Customer Service & Client Relations
- Billing and Accounts Receivable
- Data Entry & Database Management
- Scheduling & Calendar Coordination
- Administrative Support & Reporting
- Team Leadership & Training
- Investigations and Case Management
- Problem Solving & Process Improvement
- Proficient in Microsoft Office Suite, Excel, QuickBooks, Zendesk, Canva, and Oracle
Timeline
Franchise Owner
Firehouse Subs
08.2014 - 08.2025
Capital Development Coordinator II
City of Dallas
01.2012 - 01.2014
Family-Based Safety Services Worker II
State of Texas
01.2009 - 01.2012
Bachelor of Business Administration - Finance
University of Texas–Pan American
Bachelor of Science - Nursing
University of Texas–Arlington