Jennifer Hayes
Duluth,GA
Summary
Dynamic professional with a proven track record in caregiving, management, and casework, notably at Careforth. Excelled in time management and multitasking, significantly enhancing client satisfaction and operational efficiency. Skilled in case management and adept at fostering strong relationships, leveraging organizational and communication skills to achieve and surpass goals.
Overview
8
8
years of professional experience
Work History
Caregiver
Careforth
Loganville, GA
03.2022 - 01.2025
- Helped develop treatment plans in collaboration with physicians and other medical staff.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Performed light housekeeping tasks such as laundry, vacuuming, dusting, and changing bed linens.
- Maintained a safe environment for the elderly by removing tripping hazards from living areas.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Storeroom Manager
Cumming Home Ministry
Cumming, GA
02.2019 - 03.2022
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed daily banking activities such as deposits and withdrawals.
- Recruited, trained and supervised new employees.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Planned special promotions or discounts based on market trends.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Caseworker
Abba House
Cumming, Georgia
08.2016 - 08.2021
- Maintained accurate and confidential client records in accordance with legal requirements.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
- Assisted clients in developing skills and strategies for dealing with their issues.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Developed relationships with local agencies to ensure access to necessary services for clients.
- Facilitated group sessions focusing on topics such as life skills development and conflict resolution.
- Participated in weekly team meetings to discuss case management strategies and review progress towards established goals.
- Created monthly reports summarizing caseload activities for review by supervisor.
Education
High School Diploma -
Meadowcreek
Lilburn, GA06-1998
Some College (No Degree) - Business Administration And Management
Gwinnett Technical College
Lawrenceville, GASkills
- Self-awareness
- Professional
- Calm and level-headed under duress
- Compassionate
- Reception desk management
- Office administration
Timeline
Caregiver
Careforth
03.2022 - 01.2025
Storeroom Manager
Cumming Home Ministry
02.2019 - 03.2022
Caseworker
Abba House
08.2016 - 08.2021
High School Diploma -
Meadowcreek
Some College (No Degree) - Business Administration And Management
Gwinnett Technical College
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