Jennifer Hedgespeth
Transit Authority of Northern Kentucky
Dayton,KY
1
Certification
22
years of professional experience
Versatile professional with extensive experience in transportation, food service, and hospitality. Demonstrated leadership as a Bus Operator, Trainer, Assistant Director, and Sous Chef. Overseeing training, scheduling, and operations for teams. Skilled in employee development, safety compliance, and customer service. With a proven ability to adapt to diverse environments and ensure high-quality service delivery.
Work History
Transit Bus Operator
5 Years 1 Month- Operated transit buses safely along designated routes, ensuring timely service and positive passenger engagement satisfaction.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety and compliance with regulations.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Communicated effectively with dispatchers regarding route changes or delays, enhancing operational efficiency.
- Promoted to Training position in February 2023 by demonstrating strong operational and leadership skills.
- Training new trainees in passing all safety protocols and best practices in driving skills tests for successful CDL licensing and customer service in transit operations.
- Collaborated with fellow trainers to keep training materials current and filling all required forms, supporting efficient onboarding and compliance paperwork.
- Performed refresher and DTS training as needed for fellow operators, maintaining high standards of driving competency.
- Created training schedules aligned with organizational training needs, optimizing resource allocations.
- Take part in Team Tank meetings and activities.
- Voted in as the Local Unions Financial Secretary keeping all paper and digital forms filed efficiently. Keeping all financial standards up to date and correct including performing audits, all taxes, bill payments and weekly payrolls while keeping records of all meetings .
Assistant Director of Food and Nutritional Service
1 Year 10 Months- Created employee schedules and processed payroll, ensuring accurate and timely compensation.
- Oversaw inventory management systems, conducted end-of-month inventory ensuring optimal stock levels and reducing waste effectively.
- Trained staff on best practices in food safety and sanitation compliance, fostering a culture of accountability.
- Filled any Kitchen position as needed, demonstrating flexibility and supporting uninterrupted operations.
- Developed weekly patient menus that align with dietary requirements and preferences and input changes for extra ordered items, optimizing patient satisfaction and cost tracking.
- Performed Audits for all financial budgeting needs.
- Performed all Directorial duties in their absence.
- Oversaw the recruitment, hiring, and onboarding process for new employees while maintaining a high quality of staff.
- Established performance metrics to evaluate team effectiveness and drive continuous improvement initiatives across departments.
- Performed all staff performance evaluations.
Sous Chef
3 Years 9 Months- Advanced from Cook II to Lead Cook to Sous Chef within one year, reflecting growth in leadership and culinary skills.
- Coached and assisted Cook IIs and Lead Cooks daily, ensuring smooth shift operations, high-quality and safe food preparations.
- Managed inventory, placing orders for multiple outlets, ensuring consistent supply for daily and special events needed.
- Oversaw all staff for Basil Leaf, Noodle 8 and Buffet outlets, maintaining high standards of food quality and customer service.
- Maintained payroll for all staff in multiple outlets.
- Reported directly to the Executive Chef with creative menu updates and staffing needs.
Cook/Dietary Aide Leader
1 Year 10 Months- Set up and performed prep work, ensuring meal readiness.
- Prepared and cooked nutritious meals for residents, adhering to dietary restrictions and preferences.
- Prepared and set up presentations for catering needs, enhancing event experiences.
- Promptly served residents and guests, maintaining high standards of service and timeliness.
- Maintained cleanliness and organization of kitchen and food storage areas, ensuring compliance with health regulations.
- Mentored junior kitchen staff on food preparation techniques and safety protocols, fostering a collaborative work environment.
- Set up tray line and checked all trays to ensure all items matched diet and menu selections, supporting dietary compliances.
Server, Bartender, Hostess
9 Years 7 Months- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Trained new staff on menu offerings and service standards.
- Collaborated with kitchen staff to ensure efficient food preparation and presentation.
- Implemented upselling techniques to increase overall sales revenue.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Streamlined workflow processes for improved team efficiency during peak hours.
- Mentored junior servers, fostering skill development and teamwork within the restaurant environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma
Skills
Safety protocol adherence
Traffic laws compliance
Passenger assistance
Schedule adherence
Decision making
Safety compliance
Team management
Computer proficiency
Computer Skills
Vehicle safety inspections
Accomplishments
- Fast pace advancements
Certification
- CDL License with Air Brake and Passenger endorsements.
- DOT complience
Timeline
Transit Bus Operator
Transit Authority of Northern Kentucky
07.2021 - CurrentRead More
Assistant Director of Food and Nutritional Service
Morrison Healthcare Food Services
08.2019 - 06.2021Read More
Sous Chef
Jack Cincinnati Casino
11.2015 - 08.2019Read More
Cook/Dietary Aide Leader
Brookwood Retirement Community
12.2013 - 10.2015Read More
Server, Bartender, Hostess
Applebee's Neighborhood Grill & Bar
05.2004 - 12.2013Read More
Dayton High School
High School Diploma
Read More
Trainer of the Quarter
Based on Trainee performance. Received two consecrative Quarters.