Jennifer Heppe
Litchfield Park,AZ
Summary
A leader who believes the foundation to a successful team is setting clear expectations along with ongoing training & collaborative development.
Sales operations professional with solid track record in exceptional customer satisfaction. Managed and streamlined operations across multiple locations, ensuring high levels of productivity and operational efficiency. Known for fostering collaborative sales and operations teams and delivering consistent results. Skilled in strategic planning and operational oversight.
Overview
21
21
years of professional experience
Work History
Account Specialist
Lifetouch NSS/A Shutterfly Company
07.2024 - Current
- Rebooked 90% of host accounts during transition period
- Manage 230+ accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Enhance host satisfaction by promptly resolving account issues and providing exceptional customer service.
- Collaborate with sales team to upsell products and services, resulting in higher revenue generation.
- Maintain strong relationships with clients through regular communication and proactive problem-solving efforts.
Regional Operations Manager
Lifetouch NSS / A Shutterfly Company
02.2020 - 02.2024
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.Point of contact for all operational goals in a sales supportive environment
- Collaborated with cross-functional teams for process improvement, subject matter expert delivering and supporting change
- Created onboarding programs for new hire roles as well as training to coach and develop customer facing teams
- Transformed the lowest performing area into the top performing area in 4 months by leading weekly 1:1 focus meetings, stand-ups, Salesforce training, assessing operations through weekly metric analysis and frequent travel to the area
- #1 Region in retention, 95% customer satisfaction and 93% task completion
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Area Photographic & Operations Manager
Lifetouch NSS / A Shutterfly Company
06.2018 - 02.2020
- Built, coached, trained & developed 17 direct reports, team of 128 employees in three offices to support $12M in revenue
- Created, mentored and developed a supportive customer facing operations team and retained 97% of the business
- Sparked employee engagement through constructive feedback, a positive workplace culture, and encouragement while supporting employee development through training. 85% seasonal employee retention
- Secured $10K in monthly savings totaling $120K in annual savings by creating an effective action plan to move from a 15K+ square foot office location to a 10K square foot office within 4 weeks
Sales Professional, Sales Manager & Manger Program
Lifetouch NSS / A Shutterfly Company
10.2003 - 06.2018
- Managed a $1M territory-90%+ retention, 20% growth as a Sales Professional with top product knowledge skills
- CRM and $5M pipeline management, onboarded and trained on-site and remote sales professionals as a Sales Manager
- Coached using metrics, pipeline progress and identifying individual training needs of the sales team
Director of Marketing
MMS- A Medical Supply Company, Perigon Medical, & AOS
06.1994 - 10.2003
- Provided sales support to over 30 sales representatives, marketing collateral, RFP’s, presentations and KPIs
- Plan and execute events and trade shows to promote the brand and generate leads
- Continuously evaluate and improve marketing strategies to ensure maximum effectiveness and ROI
- Write and edit copy for press releases, newsletters and other communications materials
Education
Bachelor of Arts - Communications
University of Wisconsin - Whitewater
Whitewater, WISkills
- Lead Cross-functional Teams
- Communication
- Onboarding
- Budget Oversight
- Customer relationship development
- Process Improvements
- Data Analytics
- Problem-Solving
- Training & Mentoring
- Project Management
- Stakeholder Relations
- Performance Optimization
Accomplishments
- Onboarding programs- for a variety of new hire roles
- Leader Standard Work- to set clear expectations, coach & develop employees
- Area Review Audits- to help managers focus on what needs course correcting
- Extensive transformational training- as business changes and evolves with Salesforce.com implementation
- Created Seller Product Knowledge training
- Territory Guidelines-"what we sell and what we support"
Certification
- Sales Professional Rookie of the Year
- Yearbook Publishing Peak Performer
- Regional Sales Professional of the Year
Software Skills
- Salesforce.com
- Field Service Lighting/Gantt
- PowerBI
- QlikView
- Microsoft Office Suite
- Google Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
RemoteImportant To Me
Company CultureFlexible work hoursPersonal development programsWork from home optionTeam Building / Company RetreatsQuote
"I like adventures & I'm going to find some"
Louisa May Alcott
Languages
English
Native or Bilingual
Interests
Travel, creating keepsakes, walking, non-fiction reading
Timeline
Account Specialist
Lifetouch NSS/A Shutterfly Company
07.2024 - Current
Regional Operations Manager
Lifetouch NSS / A Shutterfly Company
02.2020 - 02.2024
Area Photographic & Operations Manager
Lifetouch NSS / A Shutterfly Company
06.2018 - 02.2020
Sales Professional, Sales Manager & Manger Program
Lifetouch NSS / A Shutterfly Company
10.2003 - 06.2018
Director of Marketing
MMS- A Medical Supply Company, Perigon Medical, & AOS
06.1994 - 10.2003
Bachelor of Arts - Communications
University of Wisconsin - Whitewater
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