Jennifer Heydenreich
Mineral,VA
Summary
Results-driven Team Lead with a proven track record of supervising and mentoring staff to ensure high-quality work output. Skilled in workplace safety and conflict resolution, with a focus on continuous process and performance improvement. Known for fostering strong relationships with team members and utilizing influencing skills to drive positive outcomes.
Overview
6
6
years of professional experience
Work History
TEAM LEAD
Mary Washington Hospital
06.2024 - Current
- Supervised the daily work of staff to ensure work prioritization and quality.
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability.
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
- Reported staff progress, deficiencies, and training needed to management.
- Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement.
- Ensured the safe and timely production of scheduled deliverables by effectively utilizing people, equipment, and material.
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements.
- Evaluated employee performance through quarterly reviews using established criteria, exercising astute assessment skills.
- Provided input for staff member's performance review.
INTAKE SPECIALIST
Set Free Ministries
11.2019 - 08.2023
- Speaking with clients, customers or applicants in person or on the telephone.
- Recording information in electronic records systems.
- Verifying information and processing the application to either approve or deny participant.
- Designated point of contact for all potential clients, their families and/or representatives providing a responsive service to move them through the application process and into proper placement within the ministry.
- Developed strong relationships with clients to ensure their satisfaction throughout the intake process.
- Responded promptly to emails and phone calls from current or prospective clients.
- Analyzed incoming requests for service, determining eligibility based on predetermined criteria.
- Maintained accurate records of client information and updated databases accordingly.
Education
HIGH SCHOOL DIPLOMA -
06.1994
MENTAL HEALTH SUPPORT SPECIALIST -
01.2025
Relevant Coursework: Introduction to Human Anatomy & Medical Terminology, Fundamentals of Mental Health Care
Skills
- Attention to detail
- Relationship building
- Coaching and mentoring
- Workplace safety
- Conflict resolution
- Performance monitoring
- Quality control
- Performance improvement
- Process improvement
- Influencing skills
- Employee evaluation
- Equipment maintenance
Timeline
TEAM LEAD - Mary Washington Hospital
06.2024 - Current
INTAKE SPECIALIST - Set Free Ministries
11.2019 - 08.2023
Oceanside High School - HIGH SCHOOL DIPLOMA,
MedCerts - MENTAL HEALTH SUPPORT SPECIALIST,
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