Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOE GILES

Fredericksburg,VA

Summary

I am a dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. A current VCU student working toward a bachelor's degree in mass communications. I can identify and quickly close any knowledge gaps to offer the employer and team value.

Overview

10
10
years of professional experience

Work History

Utility Worker

Mary Washington Hospital
04.2025 - Current
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Kept work area clean, neat, and well-stocked to maximize productivity.
  • Completed daily maintenance tasks in record time to maximize productivity.
  • Collected and disposed of trash and debris.

Delivery Driver

Amazon
01.2021 - 01.2025
  • Loaded and organized trucks under strict timelines
  • Utilized a mobile scanner to do logistics duties while in the field. Maintained safe truck-driving practices in various weather conditions.
  • Kept truck neat and organized to deliver packages efficiently.
  • Utilized time management to complete routes on time.
  • Maintained a great working relationship with multiple stores and small businesses.
  • Maintained 100% perfect attendance.

Customer Service Representative

Boost Mobile
07.2018 - 11.2020
  • Served customers by providing product and service information and resolving product and service problems.
  • Attract potential customers by answering product and service questions and suggesting information about other products and services.
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Built trusting relationships with customers to better understand their needs.

Fulfillment Associate

Amazon Fulfillment
11.2015 - 07.2018
  • Accepted, processed, and filled orders quickly and accurately.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate the risk of accidents.
  • Gathered and organized merchandise for distribution into appropriate envelopes, boxes, or pallets.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.

Education

Bachelor's - Media Production, Mass Communications

Virginia Commonwealth University
Richmond, VA
01.2027

High School Diploma -

Jack Britt High School
Fayetteville, NC
01.2015

Skills

  • Adaptability, Problem Solving, Empathy, Computer Literacy, Customer Service, Data Analytics, Data Entry, Diagnostics, Microsoft Office, Excel, Active Listening, Organizational Skills, Technical Support, Time Management, Team Oriented, Troubleshooting

Timeline

Utility Worker

Mary Washington Hospital
04.2025 - Current

Delivery Driver

Amazon
01.2021 - 01.2025

Customer Service Representative

Boost Mobile
07.2018 - 11.2020

Fulfillment Associate

Amazon Fulfillment
11.2015 - 07.2018

Bachelor's - Media Production, Mass Communications

Virginia Commonwealth University

High School Diploma -

Jack Britt High School

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