JENNIFER HICKMAN
Porterville,CA
Summary
Dynamic Executive Director of Operations with over 15 years of experience in healthcare and organizational management. Proven expertise in enhancing employee performance and retention through strategic planning and comprehensive training programs. Achievements include successfully executing project rollouts across multiple locations, as well as ensuring compliance with health regulations. Ready to bring a unique blend of operational efficiency and employee development to drive organizational success. Seasoned Director of Operations with significant experience in overseeing daily operations, improving efficiency, and leading successful teams. Proven leadership skills demonstrated through management of cross-functional teams and strategic planning initiatives. Track record of implementing operational improvements that increase productivity and reduce costs.
Overview
19
19
years of professional experience
Work History
Mental Health Therapist
BH TC OPCO
Visalia , California
01.2025 - Current
- Provided individual and group therapy for clients with a range of mental health issues.
- Counseled patients on stress management techniques such as relaxation exercises, mindfulness meditation, and cognitive-behavioral therapy.
- Facilitated psychoeducational workshops on mental health awareness and coping strategies for clients and their families.
- Participated in multidisciplinary team meetings to discuss complex cases and develop integrated care plans.
- Maintained accurate records of client sessions, treatments and progress using an electronic health record system.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Coordinated care with other healthcare providers to address comorbid physical and mental health conditions.
- Conducted programs to prevent substance abuse or improve community health or counseling services.
Executive Director of Operations
Institute for Human Services
Honolulu, HI
06.2021 - 01.2025
- Supported quarterly performance assessments to enhance employee retention and drive performance improvement by 40%.
- Organized special company and team-building events to foster employee collaboration, trust, and communication
- Provided strategic guidance on long-term planning initiatives pertaining to growth opportunities
- Conducted instructional sessions on clinic practices, clarifying welfare policies and ensuring compliance among attendees
- Advised managers on effective strategies for timely resolution of employee relations issues
- Scrutinized work processes to identify potential employee exposure risks
- Managed emergency response plans, overseeing drills, and delegating tasks to team members
- Ensured strict compliance with occupational health and safety regulations at local, state, and federal levels, decreasing failed audits by 35%.
- Contributed to the continuous enhancement of workplace safety culture through strategic development
- Implemented successful business strategies to increase revenue and target new markets. Increased housing and new facilities by 70%.
- Facilitated new hire orientations, processed departmental transfers, and managed employee separations
- Facilitated regular meetings aimed at discussing and developing strategies to positively influence workplace relationships
- Provided comprehensive advice and guidance to leadership and nonmanagement personnel in addressing work-related challenges
- Guided managers and supervisors on effectively resolving disciplinary issues and employee grievances.
- Managed daily operations of the company while ensuring compliance with applicable laws and regulations.
Counselor
BAART
Richmond, USA
05.2019 - 06.2021
- Managed a caseload of over 40 individuals struggling with addiction, utilizing Medication Assisted Treatment (MAT)
- Developed and implemented treatment plans, assessments, intake, and transitional plans
- Provided a compassionate and safe environment for clients to heal from addiction
- Treated clients with empathy, honesty, and integrity
- Maintained accurate records of clinical activity in accordance with HIPAA guidelines.
- Engaged in outreach activities within the community to increase awareness about available resources for mental health support.
- Assisted clients in developing coping skills to better manage symptoms of mental illness or emotional distress.
Analyst
Department of Corrections
, California
05.2015 - 04.2019
- Monitored adherence to applicable labor laws and regulations
- Provided expert guidance on employee relations issues, including performance management, disciplinary action, and grievances
- Conducted thorough investigations into workplace complaints and violations of company policy
- Interpreted employment laws, collective bargaining agreements, and personnel policies for managers and employees
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained accurate records of all data collected during analysis processes.
Job Cost Analyst/Buyer
Agri Valley Irrigation
, California
02.2012 - 05.2015
- Conducted comprehensive reviews of invoices, bills, and other documents related to expenditures.
- Analyzed project mandatories, scope and available resources to devise timelines and communicate with client on deliverable deadlines.
- Reviewed project proposals for potential cost overruns or discrepancies in pricing structures.
- Analyzed trends in production costs over time and generated forecasts based on this information.
- Ensured 100% accuracy in cost estimations for both the company and its clients
- Conducted consultative and analytical staff services assignments focusing on program evaluation and strategic planning
Director of Training
Weight Loss Centers
11.2005 - 12.2012
- Created critical training programs and opportunities for staff to develop job and leadership skills.
- Facilitated training on benefits, FMLA and CFRA, new employee orientation and performance appraisals.
- Determined course objectives and found or wrote course materials to cover topics.
- Directed operations across multiple healthcare centers and successfully executed project rollouts for seven sites throughout California
- Maintained strict compliance with health code standards
- Oversaw training courses and promotional paths for professionals and leaders.
- Analyzed data from surveys or other forms of research to assess organizational development needs.
- Created and implemented strategies for continuous learning initiatives across the organization.
- Established policies and procedures for effective delivery of training services.
Education
PhD Candidate - Clinical Psychology
Grand Canyon University
Phoenix, US03-2026
Masters - Counseling/Psychology
Grand Canyon University
Phoenix, US06.2025
Skills
- Training development
- Budget Administration
- Recruitment and retention
- Cross-Functional Collaboration
- Change Management
- Employee Handbook Development
- Employee Development
- Fiscal oversight
- Staff Management
- Executive Leadership
- Analytical skills
- Leadership
- Decision-making
- Collaboration
- Communication
- Interpersonal skills
- Cognitive behavioral therapy
- Data analysis
- Client relationship management
- Mentoring
Accomplishments
- Co chair Federal Board of Prisons 2022-2024
- CADTP Registered Counselor
Timeline
Mental Health Therapist
BH TC OPCO
01.2025 - Current
Executive Director of Operations
Institute for Human Services
06.2021 - 01.2025
Counselor
BAART
05.2019 - 06.2021
Analyst
Department of Corrections
05.2015 - 04.2019
Job Cost Analyst/Buyer
Agri Valley Irrigation
02.2012 - 05.2015
Director of Training
Weight Loss Centers
11.2005 - 12.2012
PhD Candidate - Clinical Psychology
Grand Canyon University
Masters - Counseling/Psychology
Grand Canyon University
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