Jennifer Hickman
Rising Sun,MD
Summary
Proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
19
19
years of professional experience
Work History
Hotel Housekeeper
Holiday Inn.
North East, MD
09.2024 - Current
- Restocked room supplies and amenities to maintain inventory levels and enhance guest satisfaction.
- Collaborated with team members to achieve daily cleaning goals while maintaining safety standards.
- Trained new staff on cleaning procedures and best practices for efficient workflow implementation.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned and sanitized guest rooms following established protocols to ensure high standards of cleanliness.
Cook/Bartender
Chesapeake Bay Golf Club
Rising Sun, MD
03.2021 - 10.2024
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked personal identifications during alcohol sales.
Customer Service Associate
Royal Farms
Port Deposit, MD
09.2019 - 03.2020
- Worked in deli doing food preparation, cooking and managing upkeep.
- Managed daily store upkeep.
- Handled store inventory and waste.
- Provided customer service by answering consumer questions and totaling sales.
- Assisted with handling of money.
Crew
McDonalds Corp
Rising Sun, MD
10.2010 - 12.2011
- Worked with daily handling of money, such as closing drawer and organizing receipts.
- Provided customer service by answering consumer questions and totaling sales.
- Managed store upkeep and handled stocking.
- Thorough knowledge of registers.
Customer Service Associate
Royal Farms
Port Deposit, MD
04.2008 - 06.2008
- Assisted with daily handling of money, such as closing drawer and organizing receipts.
- Provided customer service by answering consumer questions and totaling sales.
- Handled store inventory and tracked items through computer input.
- Worked in deli doing food preparation and cooking.
- Managed store upkeep.
Customer Service Associate
Bass
Perryville, MD
09.2007 - 12.2007
- Provided customer service by answering consumer questions and phone calls.
- Handled store inventory and stock.
- Managed store upkeep.
Education
GED -
Maryland Dept. of Education, GED
Baltimore, MD2007
Skills
- Cash Handling
- Customer assistance
- Stocking and Replenishing
- POS Systems
- Cleaning procedures
- Food handling
- Food preparation
Timeline
Hotel Housekeeper
Holiday Inn.
09.2024 - Current
Cook/Bartender
Chesapeake Bay Golf Club
03.2021 - 10.2024
Customer Service Associate
Royal Farms
09.2019 - 03.2020
Crew
McDonalds Corp
10.2010 - 12.2011
Customer Service Associate
Royal Farms
04.2008 - 06.2008
Customer Service Associate
Bass
09.2007 - 12.2007
GED -
Maryland Dept. of Education, GED