Eileen O'Connell
Carlsbad,CA
Summary
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Hotel Housekeeper
Twelve Senses Retreat
01.2024 - Current
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
- Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Increased room turnaround time, allowing for greater occupancy rates through efficient cleaning processes.
Receptionist
Salon Adair
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
Crew Member
Jamba Juice
11.2022 - 06.2023
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Improved team morale, leading to increased productivity and reduced turnover.
Crew Member
Baskin Robins
01.2021 - 09.2021
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
Cosmetology License - Cosmetology
Palomar Institute of Cosmetology
San Marcos, CA06-2025
High School Diploma -
Poway Highschool
Poway, CA06-2024
Skills
- Cleaning techniques
- Safe chemical handling
- Time management
- Telephone skills
- Verbal and written communication
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Problem-solving
- Cash handling
- Attention to detail
Languages
English
Native or Bilingual
German
Native or Bilingual
Spanish
Elementary
Interests
- Hair styling
- Esthetics/ Skincare
- Adventure Travel
- Baking
- Trying new recipes and food trends
- Spending time in nature
Timeline
Hotel Housekeeper
Twelve Senses Retreat
01.2024 - Current
Receptionist
Salon Adair
08.2023 - Current
Crew Member
Jamba Juice
11.2022 - 06.2023
Crew Member
Baskin Robins
01.2021 - 09.2021
Cosmetology License - Cosmetology
Palomar Institute of Cosmetology
High School Diploma -
Poway Highschool
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