Years of professional work experience
Jennifer Hicks
Sandpoint,ID
Summary
Dependable Phlebotomist, Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Phlebotomy position. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
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Work History
Massage Therapist
Self Employed Services
Occidental, CA
04.2007 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Booked appointments, answered phones, greeted clients, handled payments, provided documentation for insurance billing.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
- Offered Aromatherapy, Hot Stones and Deep Tissue massage, Swedish massage, Geriatric massage and Reiki healing techniques.
- Developed customized massage programs to meet unique requirements.
Restaurant Manager
Yosemite Concession Services
Yosemite Valley, CA
01.1998 - 04.2002
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Education
No Degree - Phlebotomy
Phlebotomy Specialists Training
Citrus Heights, CA04.2024
Certified Massage Practitioner - General Education
Calistoga Massage School
Santa Rosa, CA04.2007
No Degree - Business Economics
UC Santa Barbara
Goleta, CA1990
Skills
- Vein selection, Order of draw, Venipuncture
- Needle disposal, Capillary puncture
- Confidentiality adherence
- Anatomy knowledge
- Venipuncture Expertise
- Patient Care
- Communication abilities
- Patient support
- Attention to Detail
- Goal Minded