Dynamic leader with a proven track record at Producers Chemical Company, enhancing customer satisfaction and team performance. Excelled in CRM software and interpersonal skills, achieving significant improvements in first call resolution rates. Passionate about leveraging complaint handling and staff training to exceed goals and drive continual improvement. Customer service professional with strong focus on team collaboration and achieving results. Demonstrates effective communication, problem-solving, and conflict resolution skills. Adaptable and reliable with proven track record of leading teams through changing needs and challenges. Recognized for fostering supportive and productive work environment.