Jennifer Higa
Glendora,CA
Summary
Looking to acquire a position that will allow me to grow and exhibit my knowledge and skills to my full potential. I am goal oriented and ready to quickly adapt and thrive in your establishment. Able to excel in any type of environment despite the level or number of challenges presented.
Overview
12
12
years of professional experience
Work History
Notary Public
National Notary Association California
West Covina, CA
05.2020 - Current
- Verified customer signatures and identification documents.
- Prepared and notarized legal documents such as deeds, mortgages, contracts, affidavits, and powers of attorney.
- Maintained records of all notarial acts performed.
- Followed state laws regarding proper completion of notarial acts.
Member Service Specialist
AAA Auto Club of Southern California
West Covina
01.2020 - 02.2024
- Greeted customers in a friendly and professional manner.
- Answered incoming calls regarding membership benefits and services.
- Engaged in conversation with members to understand needs, resolve issues and answer product questions.
- Processed DMV transactions with accuracy.
- Maintained accurate records of member interactions and transactions.
- Processed cash and check deposits every day.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Ability to work in team or independent.
- Responsible for other duties as assigned.
Department Manager
Turner's Outdoorsmen
West Covina
09.2017 - 01.2020
- Responsible for operations of the Hunting department and firearm sales
- Conduct sales and Cashier training
- Correspond to emails and phone calls regarding customer service issues or assistance
- Processed and receive purchase orders for independent distributors and in store customers
- Created excel templates for inventory to track deliveries and merchandise
- Conducted background check with the department of justice
- Effectively advertise and promote turners products and events
- Ensure the customer experience a high value shopping experience
- Customer follow ups on current advertisements
- Received stock and display merchandise
- Source, places and followed up on orders
- Responsible for audit records accuracy
- Responsible for accurately receiving merchandise.
Cashier/Sales Associate
Turner's Outdoorsmen
West Covina
09.2012 - 09.2017
- Greeting and provide customers with great customer service
- Help solve customer issues, answer phone calls and emails
- Provide proper engagement with customers
- Operate and balance a cash register and manage financial transactions
- Administrated and managed all sales promotions.
Education
High School Diploma -
Pioneer High School
06.2010
Skills
- Detail-oriented with positive and professional attitude
- Effective communicator, as well as proficient writing skills
- Creative thinker
- Problem-solving abilities
- Computer Proficiency
- Cash Handling with accuracy
- Exceptional customer service
- Multi-Task Management
- Clerical Support
- Notary Public
References
References available upon request.
Timeline
Notary Public
National Notary Association California
05.2020 - Current
Member Service Specialist
AAA Auto Club of Southern California
01.2020 - 02.2024
Department Manager
Turner's Outdoorsmen
09.2017 - 01.2020
Cashier/Sales Associate
Turner's Outdoorsmen
09.2012 - 09.2017
High School Diploma -
Pioneer High School
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