Jennifer Higdon

Monitors and coordinates daily operations at a Social Security field office. routinely monitors performance and provides feedback to claim specialists. Ensures that staff members are complying with policy and procedures; including following inspections in SSA’s policy operations manual, or POMS. Works closely with multiple levels of the agency, including the disability, determination service, the area, director’s office, and other field offices. Response to attorney requests and development for disability and retirement claims.

• Supervised daily operations to ensure compliance with federal regulations and agency policies.
• Coordinated workflow among team members to enhance efficiency and service delivery.
• Trained new staff on operational procedures and customer service best practices.
• Monitored case processing timelines to maintain accuracy in service provision.
• Managed scheduling and resource allocation to optimize team performance during peak periods.
• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.