Tia Woolbright
Katy
Summary
Detail-oriented data entry and claims professional skilled in managing sensitive information with accuracy and efficiency. Strong problem-solver, adaptable, and committed to delivering high-quality results while supporting team success.
Overview
11
11
years of professional experience
Work History
Claims Specialist
Travelers
02.2021 - 02.2025
- Managed high-volume auto claims across multiple U.S. jurisdictions from initial report to resolution
- Conducted detailed investigations to determine liability using police reports, recorded statements, and policy review
- Negotiated settlements in accordance with coverage limits and regulatory standards
- Maintained consistent communication via phone, email, and text, ensuring clients remained informed throughout the claims lifecycle
- Reduced claim cycle times through proactive follow-up and documentation accuracy
- Handled complex coverage disputes while maintaining compliance with company and state regulations
- Determined liability and processed claim payments in accordance with company policies and state regulations
- Answered detailed questions with empathy, accuracy, and professionalism
- Maintained detailed documentation while meeting strict deadlines and performance metrics
Claims Associate
Geico
06.2017 - 02.2021
- Handled high-volume auto claims while maintaining strong customer satisfaction
- Guided policyholders through stressful post-accident situations with clear explanations and reassurance
- Set liability determinations and processed payments accurately and efficiently
- Collaborated with internal teams to resolve issues and ensure timely claim closure
- Demonstrated strong multitasking and organizational skills in a fast-paced office environment
- Investigated and processed auto accident claims nationwide
- Assessed damages and determined liability based on evidence and policy interpretation
- Delivered clear guidance to policyholders during high-stress claim events
- Maintained detailed claim notes and documentation to meet audit standards
- Recognized for strong customer service and conflict resolution skills
Cashier, Asset Protection Associate, Receiver
Walmart
01.2014 - 01.2017
- Provided customer service at point of sale, handling cash and electronic transactions accurately
- Maintained organization, safety standards, and accurate records
- Adapted quickly across multiple roles while supporting store operations
- Managed front-end cash operations with accuracy and efficiency
- Supported loss prevention efforts as Asset Protection Associate
- Processed and verified incoming truck shipments as Backroom Receiver
- Strengthened inventory control and shrink reduction efforts
Education
Associates - Criminal Justice
Brown Mackie College
10.2014
Skills
- Assisted customers with inquiries and issues to enhance satisfaction Supported retention efforts by providing timely follow-up and solutions Collaborated with team members to improve service processes
- Assisted in processing claims and resolving issues efficiently Supported team members in achieving timely resolutions Contributed to maintaining accurate records of claims activities
- Assisted in daily office operations to maintain efficiency Supported team members with administrative tasks to enhance productivity Organized files and documents for easy access and retrieval
- Assisted teams in identifying solutions to challenges Supported critical analysis of problems to enhance decision-making Collaborated with peers to develop effective strategies for issue resolution
- Assisted teams in managing schedules and prioritizing tasks effectively Supported project completion by coordinating multiple activities simultaneously Contributed to timely delivery of assignments through organized planning
- Facilitated clear communication among team members through verbal and written exchanges Supported project documentation by drafting reports and summaries Assisted in conveying information effectively to stakeholders
- Executed data entry tasks with precision and attention to detail
- Demonstrated meticulous attention to detail in all tasks and projects
- Oversaw secure handling and management of confidential information
- Demonstrated exceptional phone etiquette to enhance client interactions
- Managed sensitive and confidential information with utmost discretion and integrity
- Demonstrated composure and effective decision-making in high-pressure situations
- Demonstrated consistent attendance and reliability in all scheduled commitments
- Conducted thorough liability investigations and determinations to assess risk exposure
- Assisted in resolving claims through effective communication and negotiation techniques Supported teams in reaching settlement agreements that satisfied all parties involved
- Assisted in retaining customers through effective communication strategies Supported conflict resolution efforts to enhance customer satisfaction Collaborated with team members to address customer concerns promptly
- Assisted in interpreting policies to ensure compliance with regulations Supported teams in understanding policy requirements and guidelines Aided in maintaining accurate documentation of compliance activities
- Assisted in identifying potential risks and fraud indicators Supported teams in implementing effective fraud awareness training Contributed to the development of risk assessment protocols
- Oversaw multi-state claims handling processes to ensure compliance and efficiency
- Utilized Microsoft Office Suite to create documents, spreadsheets, and presentations Supported team members in data organization and presentation design Assisted in maintaining project documentation using Word, Excel, and PowerPoint
- Assisted in managing customer relationships through CRM systems Supported claims processing by utilizing claims management software Collaborated with teams to streamline workflows and improve efficiency
- Assisted teams in evaluating problems and identifying solutions Supported data analysis to enhance decision-making processes Contributed to discussions that fostered critical thinking and problem-solving skills
- Assisted in organizing tasks to meet deadlines Supported prioritization of case loads to enhance efficiency Collaborated with team members to streamline workflow
Timeline
Claims Specialist
Travelers
02.2021 - 02.2025
Claims Associate
Geico
06.2017 - 02.2021
Cashier, Asset Protection Associate, Receiver
Walmart
01.2014 - 01.2017
Associates - Criminal Justice
Brown Mackie College