Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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JENNIFER HILDEBRAND

Mason

Summary

Senior Manager with a strong background in clinical operations and pharmacy practice. Expertise in leading initiatives that optimize drug utilization, enhance compliance, and improve patient outcomes while mentoring teams to achieve operational excellence and drive continuous improvement.

Overview

28
28
years of professional experience

Work History

Senior Manager, Clinical Operations Pharmacy Practice

Evernorth
Mason
04.2026 - Current
  • Led Clinical Operations team to enhance health and safety, optimization, and clinical effectiveness in Pharmacy Practice, emphasizing DUR.
  • Directed initiatives to improve DUR quality, accuracy, and ensure regulatory compliance across the enterprise.
  • Drive continuous improvement to reduce medication-related risk and elevate patient safety outcomes.
  • Mentored pharmacists and clinical analysts, cultivating a culture of accountability, innovation, and operational excellence.
  • Utilize data-driven insights to identify DUR optimization opportunities and support cost-containment strategies.

Senior Clinical Pharmacist

Evernorth
12.2006 - 04.2026
  • Spearheaded strategic initiatives in pharmacy practice and clinical technology, ensuring compliance with quality standards.
  • Oversaw data governance and ensured regulatory adherence across all pharmacy services.
  • Collaborated with cross-functional teams to implement cost-reduction programs, improving operational efficiency.
  • Achieved over $8.6+ million in operational savings through leadership of dur optimization projects since 2016.

Pharmacy Operations Supervisor

Medco Health Solutions
07.2005 - 12.2006
  • Oversaw operational workflow systems and quality/compliance initiatives, ensuring adherence across DUR and diabetes therapeutic resource center.
  • Led departmental improvements targeting cost efficiency and enhancing service quality.
  • Coached and managed team of 48 pharmacists, focusing on performance management and fostering professional growth.

Pharmacy Manager

Target Pharmacy
06.1998 - 02.1999
  • Directed pharmacy operations, coordinated staffing, scheduling, and business management to enhance service delivery.
  • Managed daily pharmacy operations and ensured compliance with regulations.
  • Supervised pharmacy staff and conducted regular training sessions.
  • Collaborated with healthcare providers to optimize patient medication therapy.

Education

MBA -

University of Missouri
St. Louis
08-2017

Doctor of Pharmacy -

Ohio Northern University
Ada
03-2004

Bachelor of Science - Pharmacy

Purdue University
West Lafayette
05-1997

Skills

  • Clinical pharmacy expertise
  • Clinical operations management
  • Product ownership and strategy
  • Project management methodologies
  • Jira and Wrike proficiency
  • Microsoft 365 applications
  • Generative AI certification
  • Verbal communication skills
  • Presentation delivery

Personal Information

Title: Senior Manager, Clinical Operations

Timeline

Senior Manager, Clinical Operations Pharmacy Practice

Evernorth
04.2026 - Current

Senior Clinical Pharmacist

Evernorth
12.2006 - 04.2026

Pharmacy Operations Supervisor

Medco Health Solutions
07.2005 - 12.2006

Pharmacy Manager

Target Pharmacy
06.1998 - 02.1999

MBA -

University of Missouri

Doctor of Pharmacy -

Ohio Northern University

Bachelor of Science - Pharmacy

Purdue University
JENNIFER HILDEBRAND