Jennifer Hill
IDAHOFALLS,ID
Summary
Results-driven Shift Leader with expertise in team leadership, cash handling, and customer service. Proven ability to optimize operations and enhance staff performance, contributing to improved customer satisfaction.
Overview
8
8
years of professional experience
Work History
Shift Leader
Dairy Queen
Idaho Falls, ID
06.2024 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored new staff on service standards and operational procedures.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Implemented quality control measures to maintain high food safety standards.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Conducted regular performance evaluations to improve team productivity and morale.
- Trained new employees and delegated daily tasks and responsibilities.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
Sales Associate
Home Depot
Idaho Falls, ID
06.2018 - 01.2024
- Assisted customers with product selection and provided expert knowledge on home improvement solutions.
- Collaborated with team members to maintain organized and visually appealing merchandise displays.
- Processed transactions efficiently, ensuring accuracy in cash handling and customer service interactions.
- Trained new associates on store procedures, product knowledge, and exceptional customer service techniques.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Lakewood High School
Lakewood,CASkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
Timeline
Shift Leader
Dairy Queen
06.2024 - Current
Sales Associate
Home Depot
06.2018 - 01.2024
High School Diploma -
Lakewood High School