Summary
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Generic

JENNIFER HILLYARD

Nine Mile Falls,WA

Summary

Friendly, dependable professional with extensive customer service, cash handling, and organizational experience. Seeking a Food Service/Cashier position in the school district where I can contribute to a positive cafeteria environment, support students, and maintain clean, efficient operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Retail Merchandiser

Hallmark Inc.
Spokane, WA
  • Dedicated employee for 8 years
  • Collaborated with team to execute visual merchandising strategies for product displays.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Supported promotional setups by arranging product placements according to brand guidelines.
  • Maintained cleanliness and organization of merchandise areas to enhance customer experience.
  • Trained new staff on merchandising standards and operational procedures for consistency.
  • Developed effective communication with store management to align merchandising efforts with sales goals.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Customer Support

Qwest Communications
Spokane, WA
  • Dedicated employee for 13 Years
  • Led customer support initiatives, addressing any concerns or issues promptly while maintaining high levels of satisfaction among users.
  • Provided exceptional customer support with professional demeanor, empathy, and active listening skills.
  • Followed established procedures to enter and process data correctly.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.

Staff Support

Spokane County Engineers
Spokane, WA
  • 2 Years
  • Provided comprehensive staff support during peak hours, effectively managing increased workload without compromising quality of service or patient safety.
  • Met with department supervisors and provided staff support to attain organizational goals.
  • Processed customer transactions accurately and efficiently.
  • Managed multi-line phone system, directing calls to appropriate departments.
  • Processed incoming mail and packages, distributing them to relevant personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

High School Diploma -

North Central High School
Spokane, WA

Skills

  • Exceptional Customer Service
  • Cash Handling & POS Experience
  • Food Service Safety (willing to obtain certification)
  • Inventory & Stocking
  • Data Entry & Accuracy
  • Multiline Phone Operation
  • Problem Solving & Critical Thinking
  • Teamwork & Reliability
  • Time Management & Organization

ADDITIONAL INFORMATION

  • Strong interest in working with students and supporting school operations
  • Excellent attendance and dependability
  • Able to work in fast-paced food service environments
  • Comfortable with dishwashing, serving lines, cleaning, and stocking

Timeline

Retail Merchandiser

Hallmark Inc.

Customer Support

Qwest Communications

Staff Support

Spokane County Engineers

High School Diploma -

North Central High School

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