To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
years of professional experience
Work History
Macy's
Mason,OH
Omnichannel Agent Experience Administrator
03.2022 - Current
Job overview
Maintained and updated Customer Articles on Macy's Customer Service Site
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Resolved caller issues quickly and thoroughly.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Supported testing and remediation efforts.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Gathered, organized and input information into digital database.
Read, interpreted and followed written test instructions and procedures to accurately test products.
Macy's Credit And Customer Service
Mason,Oh
Project Coordinator
08.2015 - Current
Job overview
Kept projects on schedule by managing deadlines and adjusting workflows.
Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Established rapport and engaged with stakeholders to build lasting professional relationships.
Responded to requests for information on materials to inquiring parties.