Hi, I’m
Jennifer Hinton
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
years of professional experience
Work History
Macy's
Omnichannel Agent Experience Administrator
03.2022 - Current
Job overview
- Maintained and updated Customer Articles on Macy's Customer Service Site
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved caller issues quickly and thoroughly.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Supported testing and remediation efforts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Read, interpreted and followed written test instructions and procedures to accurately test products.
Macy's Credit And Customer Service
Project Coordinator
08.2015 - Current
Job overview
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Responded to requests for information on materials to inquiring parties.
Education
Reid State Technical CollegeEvergreen, AL
No Degree
03.1991
University Overview
- Dean's List [2nd Semester and 91]
Georgiana High SchoolGeorgiana, AL
High School Diploma
05.1988
Skills
- Complaint Resolution
- Data Entry
- Live Chat Support
- Customer Service
- Brand Representation
- Microsoft Excel
- Microsoft Office Suite
- Problem-Solving Abilities
- Technical Support
- Attention to Detail
- Personable and Approachable
- Internal Auditing
- Discretion and Confidentiality
- MS Office
- Project Support
Timeline
Omnichannel Agent Experience Administrator
Macy's
03.2022 - Current
Project Coordinator
Macy's Credit And Customer Service
08.2015 - Current
Reid State Technical College
No Degree
Georgiana High School
High School Diploma
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