Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Hjulstrom

Goodyear,AZ

Summary

Developed leadership and strategic planning skills in fast-paced, customer-focused environment. Excel in optimizing processes and driving performance improvements. Seeking to transition into new field, leveraging background in team leadership and operational management.

Overview

17
17
years of professional experience

Work History

Caregiver

A Place At Home
02.2023 - 06.2024
  • Assisted client with daily living activities, ensuring comfort and safety.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Administered medications as prescribed, maintaining adherence to care plans.
  • Monitored client health status, promptly reporting changes to healthcare professionals.
  • Developed personalized care routines to enhance client well-being and independence.

Project Manager

Travelers
04.2019 - 01.2021
  • Coordinated project timelines and deliverables with cross-functional teams to ensure alignment on objectives.
  • Managed project documentation, maintaining organization and accessibility for team members and stakeholders.
  • Facilitated daily stand-ups to enhance team communication and collaboration.
  • Supported conflict resolution within teams, fostering a positive working environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Demonstrated exceptional problem-solving skills, employing analytical thinking when addressing challenging situations or cases.
  • Strengthened leadership capabilities through customized development programs focusing on coaching, mentoring, and feedback skills.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Project Leader

Travelers
01.2016 - 04.2019
  • Building and maintaining relationships with external and internal areas.
  • Actively sought feedback from supervisors and peers on ways to improve job performance, leading to a continuous improvement mindset.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Mentored team members, fostering a culture of continuous improvement and accountability.
  • Streamlined operational processes by identifying inefficiencies and introducing new procedures to increase productivity.

Senior IT Ops Specialist

Travelers
01.2013 - 01.2016
  • Working as an Escalation Manager.
  • Coordinated escalation processes to ensure timely resolution of critical incidents.
  • Collaborated with cross-functional teams to enhance service delivery and response times.
  • Deliver timely communication of incidents to IT, Business partners and referral areas using established processes and procedures.
  • Translate technical plans for appropriate communication to business partners.
  • Work closely with call agents, referral areas and application support to escalate incidents, obtain updates and resolution information.

Sr. Service Desk Consultant

Travelers
04.2012 - 08.2013
  • Managed high-volume inbound calls, ensuring customer inquiries were addressed promptly.
  • Developed and maintained comprehensive knowledge of products to provide accurate information to customers.
  • Trained new team members on call protocols and customer service standards.
  • Resolved customer needs effectively, enhancing overall satisfaction.
  • Implemented process improvements that streamlined call handling procedures, increasing efficiency.
  • Monitored call metrics to identify trends and recommend solutions for performance enhancement.
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.

Service Desk Consultant

Travelers
11.2007 - 04.2012
  • Established a trustworthy reputation among peers and management by consistently demonstrating reliability and professionalism.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Trained and mentored new staff on best practices and operational procedures.
  • Implemented process improvements that enhanced workflow effectiveness and reduced downtime.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Associate Degree - Liberal Arts and Science

Manchester Community College
Manchester, CT
01.2006

Skills

  • Respectful and compassionate
  • Time management
  • Problem-solving
  • Dependable and responsible
  • Multitasking and organization
  • Strong ethics
  • Relationship building
  • Verbal and written communication skills
  • Team collaboration
  • Project management
  • Document management
  • Cross-functional collaboration
  • Processes and procedures
  • Data analysis
  • Team bonding
  • Agile methodology

Timeline

Caregiver

A Place At Home
02.2023 - 06.2024

Project Manager

Travelers
04.2019 - 01.2021

Project Leader

Travelers
01.2016 - 04.2019

Senior IT Ops Specialist

Travelers
01.2013 - 01.2016

Sr. Service Desk Consultant

Travelers
04.2012 - 08.2013

Service Desk Consultant

Travelers
11.2007 - 04.2012

Associate Degree - Liberal Arts and Science

Manchester Community College

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