JENNIFER H. KIM
Ellicott City,MD
Overview
29
29
years of professional experience
1
1
Language
Summary
[Desired Position] experienced in facilitating effective communication across diverse languages and cultures. Achieved accurate and nuanced translations in high-stakes negotiations and conferences through expert consecutive and simultaneous interpretation. Focused on maintaining confidentiality and cultural sensitivity while bridging language barriers to ensure clear understanding.
Work History
Korean Interpreter
Howard County Public School System
Ellicott City, Maryland
11.2014 - Current
- Facilitated clear understanding during meetings, consultations, and service interactions across language barriers.
- Interpreted spoken and written communication between parties in real time with accuracy and cultural sensitivity.
- Maintained confidentiality while handling sensitive conversations and private information.
- Monitored speaker pace and intent to preserve meaning, nuance, and accuracy.
- Prepared for assignments by reviewing subject matter, terminology, and communication needs.
- Supported efficient cross-language communication in high-pressure and fast-paced environments.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Bridged cultural gaps within communities through participation in local outreach programs aimed at fostering understanding among diverse populations.
Account Executive
Indymac Bank
Santa Ana, CA
01.2004 - 06.2010
- Established long-term relationships with mortgage brokers in designated territory, fostering collaboration and trust.
- Managed mortgage loan pipeline, ensuring timely follow-up with borrowers, processors, and underwriters.
- Analyzed borrower financial profiles to recommend suitable loan products and financing options.
- Delivered presentations to mortgage brokers on company values, guidelines, and processes, ensuring clarity and alignment.
- Coordinated application packages, documentation, and disclosures to support accurate loan processing.
- Negotiated loan terms with customers while maintaining compliance with lending guidelines and regulations.
- Reviewed credit, income, and asset data to identify qualification gaps and resolve exceptions.
- Collaborated with underwriting and closing teams to move loans efficiently from submission to funding.
Sr. Account Manager
Option One Mortgage Corporation
Herndon, Virginia
09.1997 - 12.2003
- Trained new hires on department processes and regulations, enhancing onboarding experience.
- Managed borrower and broker relationships to support loan pipeline continuity and service quality.
- Coordinated pricing, product guidelines, and underwriting requirements with sales and operations teams.
- Reviewed account activity to identify delivery issues, resolve exceptions, and maintain compliance.
- Advised clients on mortgage products, credit requirements, and documentation expectations.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated solutions to problems regarding pricing and program changes with the mortgage broker.
- Assisted with setting branch monthly and long-term goals.
- Conducted weekly meetings to communicate updated guidelines and policies, promoting team alignment.
Education
B.A. - Business Marketing
University of Maryland
College Park01.1993
Skills
- Microsoft Word, Excel, PowerPoint, Outlook, Web-based communication, Adobe Acrobat
- Fluent bilingualism
- Client support
- Professional ethics
- Interpersonal communication
Disclaimer
REFERENCES AVAILABLE UPON REQUEST
Languages
Korean
Timeline
Korean Interpreter
Howard County Public School System
11.2014 - Current
Account Executive
Indymac Bank
01.2004 - 06.2010
Sr. Account Manager
Option One Mortgage Corporation
09.1997 - 12.2003
B.A. - Business Marketing
University of Maryland