Open To Work
Jennifer Hoats
Rochester,NY
Work Preference
Summary
Experienced professional with 10+ years of experience in property management, commercial insurance, and client relations. Proven ability to manage operations, resolve complex issue, build lasting client relationships, and deliver exceptional customer service in fast-paced environments.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Owner, Property Manager
Bluebird Property Management LLC
Rochester, New York
08.2022 - Current
- Oversee lease agreements, ensuring compliance with all applicable regulations.
- Meet with prospective tenants to discuss leasing options, show properties, and evaluate applications for lease agreements.
- Coordinate property maintenance and scheduled repairs to ensure optimal living conditions.
- Maintain accurate financial records, including rent collections and other income sources.
- Collect monthly assessments, rental fees, deposits, and payments efficiently.
- Issue non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Manage daily operations of property management services and tenant relations.
Commercial Insurance Account Manager
AP Intego
Fairport, New York
05.2017 - 05.2021
- Analyzed risk exposures to recommend tailored commercial insurance solutions that align with client needs.
- Reviewed policy renewals to identify and implement coverage enhancements and potential cost savings.
- Developed strong relationships with clients to understand their insurance needs.
- Upheld compliance standards for insurance sales.
- Provided ongoing training support for junior members of staff on commercial insurance topics.
- Cultivated relationships with key contacts at brokers, insurers, and third-party vendors to streamline communication and service delivery.
- Identified areas where operational efficiencies could be improved within the department.
- Uphold compliance standards for insurance sales.
- Interpreted complex legal documents such as contracts or insurance policies for clients.
P&C Support Specialist ll
Paychex Insurance Agency
Rochester, New York
07.2013 - 05.2017
- Delivered customer support for insurance inquiries and policy changes, enhancing client understanding and satisfaction.
- Investigated and resolved complex issues for escalated client inquiries and corporate complaints, ensuring timely and effective solutions.
- Collaborated with internal teams to resolve escalated customer queries quickly.
- Mentored junior team members on best practices, fostering knowledge sharing and skill development.
- Utilized multiple software applications in conjunction with carrier and bureau websites in order to respond to all client inquiries.
- Assisted in the development of user training materials and FAQ documents.
Lead Server
Millhouse Family Restaurant
Brockport, New York
05.2000 - 05.2017
- Oversaw all restaurant operations, managing front and back of house staff.
- Recognized as lead server, mentoring both new and experienced employees on menu and procedures.
- Prepared weekly employee schedules and conducted interviews for prospective hires as requested.
Education
Associate of Science - Liberal Arts And Sciences
Monroe Community College
Rochester, NY12-2004
Skills
- Property Management
- Client Relationship Management
- Commercial Insurance
- Lease Administration
- Operations Management
- Customer Service
- Compliance
- Process Improvement
- Staff Training
- Conflict Resolution
Certification
- NYS Property and Casualty Insurance License - 4/2016
Timeline
Owner, Property Manager
Bluebird Property Management LLC
08.2022 - Current
Commercial Insurance Account Manager
AP Intego
05.2017 - 05.2021
P&C Support Specialist ll
Paychex Insurance Agency
07.2013 - 05.2017
Lead Server
Millhouse Family Restaurant
05.2000 - 05.2017
Associate of Science - Liberal Arts And Sciences
Monroe Community College