Jennifer Hobart
Deferiet,NY
Summary
Results-driven healthcare operations leader with over 15 years in staffing, payroll, human resources, and outpatient clinic management. Expertise in supporting multidisciplinary teams, ensuring regulatory compliance, and enhancing workflow efficiency in long-term care and outpatient settings. Skilled in managing complex priorities within dynamic healthcare environments.
Overview
17
17
years of professional experience
Work History
Practice Coordinator
North Star Health Alliance
Carthage, New York
09.2021 - 01.2026
- Oversaw daily clinic operations across 15 clinics, including primary care and specialty care, ensuring efficient workflows and high-quality patient care.
- Coordinated provider schedules, staff coverage, and clinic resources for 120 employees, including providers, LPNs, MAs, and receptionists.
- Prepared and maintained operational quality, and compliance reporting.
- Conducted peer reviews and chart audits to ensure documentation accuracy and regulatory compliance.
- Supported quality assurance (QA) initiatives and continuous improvement efforts.
- Assisted with staffing coordination and payroll support as needed.
- acted as a liaison between clinical floor staff and management to support communication, issue resolution, and workflow efficiency.
- Assisted with onboarding and training of new employees.
- Supported operational compliance and process improvement initiatives.
- Assisted and covered reception duties as needed
Receptionist
Carthage Area Hospital
Carthage, New York
09.2020 - 09.2021
- Served as the first point of contact for pediatric patients and their families.
- Managed appointment scheduling, check in/ check out, and phone communications.
- Maintained accurate patient records and ensured compliance with HIPAA regulations.
- Coordinated with clinical staff to support efficient patient flow.
- Demonstrated compassionate customer service in a fast paced clinical environment.
Director of Human Resources
Carthage Center for nursing and Rehabilitation
Carthage, New York
11.2019 - 09.2020
- Led daily human resource operations for nursing and rehabilitation facility, ensuring effective support for staff and management.
- Coordinated employee relations, disciplinary processes, and performance documentation to foster a fair workplace environment.
- Administered benefits coordination, FMLA requests, and workers compensation claims.
- Ensured compliance with state and federal labor regulations and health care standards.
- Supported leadership with policy implementation and organizational change initiatives.
- Provided guidance and support to management regarding staffing, employee concerns and regulatory matters.
- Maintained nursing coverage and schedules for 115 employees
Staffing and Payroll Coordinator
Carthage Center for Nursing and Rehabilitation
Carthage, New York
12.2008 - 11.2019
- Coordinated staffing, scheduling, and payroll for 150 employees, ensuring optimal workforce allocation of RNs, LPNs, CNAs, and MAs.
- Ensured appropriate staffing levels in compliance with regulatory and organizational requirements.
- Processed payroll accurately, including overtime, bonuses, and differentials in accordance with FLSA standards.
- Managed timekeeping systems and resolved discrepancies.
- Maintained and tracked employee leave records, ensuring accurate documentation of PTO, sick time, and FMLA.
- Served as point of contact for employee scheduling concerns and resolution.
- Maintained strict confidentiality of personnel records in compliance with HIPAA standards.
- Assisted with recruitment efforts, interviewing, and onboarding of new staff.
Education
High School Diploma -
Carthage Central High School
Carthage, NY06-2006
Skills
- Patient intake processing
- Patient records management
- Appointment coordination
- Clinic operations
- Staff scheduling
- Compliance reporting
- Quality assurance
- Timekeeping management
- Payroll processing
Timeline
Practice Coordinator
North Star Health Alliance
09.2021 - 01.2026
Receptionist
Carthage Area Hospital
09.2020 - 09.2021
Director of Human Resources
Carthage Center for nursing and Rehabilitation
11.2019 - 09.2020
Staffing and Payroll Coordinator
Carthage Center for Nursing and Rehabilitation
12.2008 - 11.2019
High School Diploma -
Carthage Central High School