Jennifer Hodges
Las Vegas
Summary
Energetic Event Ambassador with experience in planning, promoting, and executing successful events. Strengths include exceptional interpersonal skills, strong adaptability, and ability to work under pressure.
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
2006
2006
years of post-secondary education
Work History
Event Ambassador
ESM Pro
Las Vegas
07.2024 - Current
- Engaged attendees with enthusiasm at various events.
- Assisted in coordinating logistics for successful event execution.
- Provided information and support to guests during events.
- Inventory upon closing of the event.
- Provide great customer service.
- Direct Attendance to designated pick up/drop off areas.
- Managed registration processes and assisted with check-in procedures.
- Monitored event activities and addressed attendee inquiries promptly.
Owner/Laborer
PNJZ Services
Waianae
04.2020 - 07.2024
- Managed daily operations and coordinated service for clients.
- Developed and maintained strong client relationships to enhance service satisfaction.
- Trained staff on operational procedures and best practices for efficiency.
- Maintained financial records and managed budgeting for business operations.
- Managed daily operations of business, including hiring and training staff.
- Provided direction and guidance to employees.
- Identified new opportunities for growth, expansion, and diversification.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Cashier/Customer Service Manager
Yunnie shell
‘Aiea
01.2008 - 02.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers during shifts.
- Assisted customers with product inquiries and provided recommendations.
- Ensured cleanliness and organization of the checkout area at all times.
- Collaborated with team members to enhance customer service experiences.
- Handled cash, credit, and digital payments securely and accurately.
- Trained new staff on cashier procedures and store policies effectively.
- Performed other duties as assigned by management.
- Worked closely with front-end staff to assist customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Resolved customer complaints professionally in accordance with company policy.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
Education
Waipahu High School
Waipahu, HISkills
- Trusted key holder
- Customer engagement
- Good telephone etiquette
- Registration process
- Inventory management
- Quick learner
- Staff training
- Business operations
- Strong client relations
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
- Friendly demeanor
- Goal-oriented focus
- Event scheduling
- Team mentorship
References
References available upon request.
Timeline
Event Ambassador
ESM Pro
07.2024 - Current
Owner/Laborer
PNJZ Services
04.2020 - 07.2024
Cashier/Customer Service Manager
Yunnie shell
01.2008 - 02.2018
Waipahu High School