jennifer hoffmann
Sarasota,FL
Summary
Record of delivering on-time, and on budget for high end clients. Highly capable and skilled at prioritizing tasks with ease. Minimizes hassles and alleviates client's concerns by effectively coordinating schedules, planning events and handling all tasks while using time management. Excellent reputation for resolving problems while improving client satisfaction with going above and beyond for all my client's needs. Committed job seeker with a history of meeting company needs with consistent and organized practices. Over 20 years' experience in Retail, Sales, Office management, assisting with projects, Operational and dedicated in customer service.
Overview
27
27
years of professional experience
Work History
Personal Assistant
Self-employed
Sarasota, FL
01.2012 - 12.2023
- Primarily managed residential multi-million-dollar properties for private High end-clients with the ability to multi-task with more than one client at a time.
- Managed estates while clients are away. Moving, packing, unpacking client's homes and setting up new homes.
- Worked with realtors to prepare house on market as well as staged and sold contents in home.
- Attention to detail, problem solving and dependable.
- Key responsibilities included: managing home inventories, coordinating organizing with scheduling and setting up all vendors as needed. Setting up and scheduling for private events as well.
- Administrative tasks, reconciling bills, banking and including booking flight itineraries and travel accommodations, as well coordinating client's leisure at all times.
- Help direct foreman and construction crew on new house builds and remodeling projects while using time management for completion of projects and deadlines.
- Completion of punch lists walk thru, house warranties, vendors for new house builds and remodeling projects. Worked with residential builders in area for completion of projects.
- Worked with Pool contractors for completion on new pool build projects.
- Ability to keep privacy confidentiality for all of my clients both personal and professional needs.
- Ability to work independently without any supervision at all or in a team environment.
- Worked with all ages as well as Elderly families and large families.
Assistant Customer Service Manager
Bed Bath & Beyond
Sarasota, FL
01.2009 - 12.2012
- Rolled out operational improvements and solutions to deliver exceptional customer service.
- Worked with sales teams to understand processes and enhance after-sales support.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Implemented processes to ensure accurate and efficient order fulfillment.
- Responded to phone and online customer service requests.
- Planned and delivered training sessions throughout the store.
- Assisted customers with inquiries, complaints and feedback.
- Evaluated and authenticated returns, exchanges and voids.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained over 50 customer service employees in proper procedures for development.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supervised and trained customer service team members to provide exceptional service and experience.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Organized shift assignments.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Participated in regular meetings.
- Recruited and trained new employees through coaching.
Personal Banker
Wells Fargo & Company
Sarasota, FL
01.2007 - 12.2009
- Cross-sold banking products such as credit cards, loans and investments.
- Provided customer service to clients, including answering questions and resolving issues.
- Maintained customer data confidentiality while inputting information into system.
- Approached prospective clients through emails and cold calling to consistently meet sales targets.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Prepared bank deposits, general ledger postings and statements.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Built strong rapport with new and existing clients to better serve financial needs.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Analyzed financial documents provided by customers to determine their needs.
- Maintained and built strong client relationships through quality, personalized interactions.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Participated in training sessions regarding new banking products or services.
Personal Banker
Wachovia Bank-Merged (Well Fargo)
Sarasota, FL
01.2006 - 12.2007
- Greeted customers upon entering the bank and directed them to appropriate areas.
- Cross-sold banking products such as credit cards, loans and investments.
- Prospected clients through emails and cold calling to consistently meet sales goals.
- Advised customers on various financial products available from the bank.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Prepared bank deposits, general ledger postings and statements.
- Built strong rapport with new and existing clients to better serve financial needs and promote banking needs.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Responded promptly to customer emails, phone calls and requests for information.
- Analyzed financial documents provided by customers to determine their needs.
- Maintained and built strong client relationships through quality, personalized interactions.
- Participated in training sessions regarding new banking products or services.
- Recognized opportunities for cross-selling additional banking products or services.
- Maintained position of trust and responsibility by keeping customer business confidential.
- services.
Storyboard Artist
4D Interactive Inc.
Sarasota, FL
01.2004 - 12.2006
- Created E learning programs for the Royal Saudi's Airforce using graphics, animations with using traditional and cutting-edge techniques and software.
- Developed visual narrative sequences to effectively communicate the concept of each video.
- Provided input on how certain scenes could be improved visually.
- Developed procedures for storyboard composition, action and storytelling to complete projects.
- Focused on conveying ideas quickly while also providing enough detail for effective storytelling.
- Brainstormed ideas for various types of animation techniques that could be used in upcoming productions.
- Reviewed scripts to identify key moments that would need to be captured in the storyboard.
- Designed storyboard panels that accurately depicted character actions and expressions.
- Gained deep understanding of filmmaking to provide most useful story progressions.
- Worked with artistic and technical teams to implement new software for updated animation objectives.
- Attended meetings with executive producers to discuss progress on projects.
- Participated in brainstorming sessions with writers and directors for new project.
- Collaborated with directors, writers, animators, and other artists to ensure accuracy in all visuals.
- Modified existing software systems to enhance performance and add new features.
Receiving Manager
Babies R Us
Sarasota, FL
01.2002 - 12.2004
- Supervised a team of 6 workers responsible for unloading, sorting, and stocking merchandise to sales floor.
- Monitored stock levels and initiated reorder processes when necessary.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Implemented and planned warehouse safety and security programs and activities.
- Maintained a safe work environment by adhering to safety regulations and policies.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Organized storage areas to maximize movement and minimize labor.
- Implemented on-the-job training with staff.
- Received and staged incoming inventory for movement to storage or sales floor.
- Inspected incoming products for damages or defects before accepting them into inventory.
- Collected merchandise returns from sales floor,
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing them.
- Prepared detailed reports on all shipments received including quantity, condition, weight .
- Maintained open communication with team daily.
- Worked with cross-functional teams to achieve goals.
Assistant Manager
Linens And Things
Sarasota, FL
01.1999 - 12.2002
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Worked with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, team building activities with coaching.
- Resolved customer inquiries and or complaints.
- Enforced company policies.
- Recruited and trained new employees to meet job requirements.
- Initiated inventory control measures to manage and replenish stock daily.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Ensured compliance with safety regulations and company policies.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored employee attendance records, timekeeping, and payroll information.
- Completed inventory audits to identify losses.
- Worked with management on developing strategic plans for achieving goals daily.
- Managed customer service inquiries, returns, and complaints in a timely manner.
Assistant Manager
Jysk Worldwide Furniture
Holmdel, NJ
01.1997 - 12.1999
- Resolved customer inquiries and complaints.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Directed and led employees, supervising activities to drive productivity daily.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Set up new planograms for new store trends.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained inventory throughout store and reconciling discrepancies.
- Provided leadership, insight and mentoring to newly hired employees through trading and coaching.
- Coordinated with other departments to ensure smooth flow of operations.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Managed customer service inquiries and complaints.
- Planned and led team meetings to review new store merchandise and trends.
Education
High School Diploma -
Raritan High School
Hazlet, NJ06-1995
Skills
- Contract Negotiation
- Product Demonstration
- Inventory Management
- Account Management
- Sales Closing
- Planning and Coordination
- Inside and Outside Sales
- Product Merchandising
- Product Management and Pricing
- Product and Service Knowledge
- Customer Relations
- Strategic Planning
- Database Entry
- Strong Problem Solver
- Time Management
- Meeting Planning
- Strong Interpersonal Skills
- Attention to Detail
- Multi-Task Management
- Human Resources Management (HRM)
- Project Management
Timeline
Personal Assistant
Self-employed
01.2012 - 12.2023
Assistant Customer Service Manager
Bed Bath & Beyond
01.2009 - 12.2012
Personal Banker
Wells Fargo & Company
01.2007 - 12.2009
Personal Banker
Wachovia Bank-Merged (Well Fargo)
01.2006 - 12.2007
Storyboard Artist
4D Interactive Inc.
01.2004 - 12.2006
Receiving Manager
Babies R Us
01.2002 - 12.2004
Assistant Manager
Linens And Things
01.1999 - 12.2002
Assistant Manager
Jysk Worldwide Furniture
01.1997 - 12.1999
High School Diploma -
Raritan High School