Jennifer Hogue
Los Gatos,CA
Summary
Specializing in leadership and high volume contracts & invoice review. Highly proficient in problem solving with a proven track record finding solutions & creating processes to help align with clients needs. Driven Senior Consultant with 15 years' experience in the contracts and invoice consulting field. Adept in collaborative problem solving, risk management and creative solutions. Passionate about bringing changes in businesses. Proficient in conducting primary and secondary research.
Overview
16
16
years of professional experience
Work History
Senior Consultant
Turner & Townsend, Inc.
12.2019 - 02.2024
- Help in Identifying and underlying issues for high risk suppliers on back-end
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
- Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
- Evaluated clients' needs and created plan of action to provide solutions.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Exceeded customer requirements with accurate and deliverable solutions.
- Developed custom solutions based upon clients' strict requirements.
- Streamlined processes to cut downtime and optimize employee productivity.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Google Rews Infrastructure Contract and Invoice Review Lead
- Overseeing Project Accountants in high volume review process, reviewing contracts, PO's, system requirements and issues Invoice Review - Oversee Project Accountants with over 1.B dollars in high volume invoicing, and enforcing all GC suppliers are adhering to the policy and procedures set in place, as well as following all contractual laws by state
- Subject Matter Expert - Assist in resolving issues related to invoices, purchase orders, contracts, and payments, by working closely with vendors, project teams, stakeholders, and internal Accounts Payable (AP) teams
- Proven track record in strong problem solving identifying root causes and work on creating solutions for all parties involved
- Resolving day to day issues that arise with internal systems in place, non compliant vendors and project teams by educating and ensuring they have tools to follow client's operating procedures by creating training decks and managing in-house platforms created by clients
- Liaise with vendors, stakeholders, project teams, consultants, and P2P (Procure To Pay) to educate and investigate ongoing issues such as missing invoices, expedites, PO errors, SAP errors, Vendor Ariba platform errors, and vendor enrollment issues as well as support internal and external audits. Contract Review - Ensure Quality control and assurance within reviewing accuracy with contracts, GC invoicing, and PO's, system requirements and issues
Contracts Administrator
PG&E
05.2017 - 09.2019
- Maintain several ongoing contracts, managing invoicing and accruals using ARIBA, SAP, EDRS, Creating, tracking, and troubleshooting catalog and non-catalog requisitions, in Ariba
- Tracking PO, CWA, and BPO's
- Excel spreadsheets and reports for various projects
- Estimating, Accruals, Reallocating Costs using SAP and Ariba
- Training and onboarding new contract admins Work closely with PM's and PCA along with LOB to help develop strong alliance with vendors Create training decks and coordinate training and on boarding for new contract administrators.
- Demonstrated proficiency in data entry, contract modification and billing.
- Participated in audits related to contractual compliance, identifying areas for improvement and implementing corrective actions as needed.
- Developed and maintained centralized contracts database for easy access and increased efficiency.
- Managed portfolio of contracts, ensuring compliance and timely renewals.
- Evaluated vendor performance against contractual obligations, recommending improvements as necessary.
- Stored and filed contract documents in orderly, organized systems.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
Supervisor, Business Operations
Wyndham Corporation
03.2017 - 05.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction within timely responses to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Supervises Administrative staff for business operations Manage and generate daily weekly and monthly reports, Maintain budgets and GL accounts, and audits
- One on One employee progress along with work schedules and time tracking Assist Director of Sales and interact with several department heads to maintain tours and generate sales Day to day duties to ensure office is running smoothly along with handling issues at hand
- Heavy Calendar using Microsoft, making travel arrangements, meeting arrangements, troubleshooting sales and admin issues due to high volume contracts..
General Manager
Don's Mobile Fleet Service, Inc
10.2013 - 09.2016
- Managed staff for both companies and help implement startup business for MD Collision Center Licensing, permits, A/R and A/P, payroll thru ADP, loan applications, liaison with financial institutions and vendors
- IRS and Workers Comp audits, P&L and Balance sheets, budgets
- Set up Marketing structure, design and layout Handle all legal issues along with solving problems within company and state mandated requirements.
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Office Assistant II Interim
City of Dublin Public Works
01.2010 - 01.2011
- Perform customer service duties associated with Public Works Department as first person contact for public, other agencies developers, and businesses Providing clerical support to Engineering staff Answer phones, distributing incoming and outgoing mail and file maintenance Log incoming and outgoing plans and documents for private development, including tracking bonds, maintain records and plan files and perform searches for records request using Eden logging system and microfiche system Assist with CIP bid process, including copying, selling and tracking of bid sets, maintaining plan holder lists, copying and mailing/faxing bid addenda, and providing routing bid information by phone, fax and email Issued Grading/Site work and Weekend/Holiday permits Receive and route maintenance service requests from staff and public for building, parks, and streets maintenance issues Scan and print plans to Mylar and logging system using excel data bases Caltrans filing system and research and troubleshoot problems within Public Works department
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Collaborated with various departments to complete assigned tasks.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Executive Assistant
MCE Corporation
01.2008 - 01.2011
- Executive Assistant to President, Senior VP's, and HR/Safety Manager, duties consist of answering phones, travel arrangements, Executive calendars using Outlook, Board meeting events onsite and offsite Setting up study courses for employees, benefits and new hire packets along with new hire orientations and open enrollment for yearly benefits Typing of proposals, contracts and presentations for various clients Proficient in using publisher and power point Handled all fleet management and DMV issues Created marketing databases along with developing mailers for pre trade shows along with marketing presentations Photography and redesigning website Trade shows and sales Handling all phases of insurance issues such as bonds, liability certification and requirements, and yearly renewals Internet research and assist staff with software and hardware issues with computers and office machines
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as liaison between departments to facilitate effective communication throughout company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Assisted in development of company policies and procedures, contributing to more organized work environment.
- Improved office efficiency by implementing new filing systems and document management processes.
- Aided in recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Facilitated training and onboarding for incoming office staff.
- Used advanced software to prepare documents, reports, and presentations.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Client Relations/Executive Assistant
Vision Homes, Inc
- Executive Assistant to President Handled all phases of contracts, insurance issues with clients and subcontractors Sales and marketing of spec homes, and interact with clients through all phases of construction, such as in home specifications, walk-thru with customers and subcontractors, reading blueprints and explain issues to clients, such as inspection and developing punch lists through out duration of building process. Maintained all phases of warranty work as well as setting up 2-10 warranties for starts and clients Interacted as Energy Star/Green Living Coordinator Acted as liaison for client, between builder, architects, city and county for permits, sub-contractors, inspectors, title companies and realtors Managed employees and day to day duties that take place inside office such as all phases of bookkeeping/payroll and tracking costs, monthly, quarterly and yearly reports by using QuickBooks, typing, filing, phones, travel arrangements, meetings, continuing education, oversee scheduling, estimating and bid work and I designed various advertising layouts and flyers to sell new homes and lots for new newspapers ads and local events Attended trade shows to further education on most phases of construction, laws and office management.
- Developed proposals and collaborated with team preparing presentation materials.
- Conducted regular reviews with clients to assess their ongoing needs and provide tailored solutions accordingly.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in higher client satisfaction.
- Educated community about services by presenting key information.
- Played influential role in securing major partnerships with other companies by demonstrating value our services could bring to their business operations.
- Documented accurate data on customer relationships to maintain strong ties and customer satisfaction.
- Liaised between internal departments such as sales, marketing, and operations to ensure seamless coordination in delivering exceptional service quality to clients.
- Analyzed market trends to identify opportunities for expanding service offerings based on emerging client demands.
- Trained and mentored junior team members, improving overall team performance and efficiency in handling client inquiries.
- Managed a diverse portfolio of accounts, balancing competing priorities while consistently exceeding targets.
- Created, monitored and pursued client business and financial plans.
- Resolved complex issues for high-priority accounts, maintaining strong relationships despite challenging circumstances.
Office Manager/Executive Assistant/Bookkeeper
W. L. Moore Construction, LLC
- Provide administrative support to the General Contractors, in a multi tasked environment, while managing seven companies along with rental properties, accounts payable and receivable, monthly, quarterly and annual reports using QuickBooks I was the administrator for employee benefits and all phases of payroll Answered phones, coordinated meetings, processed incoming and outgoing mail, and filing Design various advertising layouts for trade shows, newspapers and directories Work closely with clients in selecting home designs Work with subcontractors and vendors ensuring job is done to the specifications of the customer, while tracking change orders using Excel Spec home interior and exterior selections A wide range of Internet research for home plans, design and client information.
Education
Some College (No Degree) - Various Software Programs And Trainings
De Anza Junior College
Cupertino, CASkills
- Highly Proficient in Google Suite and Microsoft 365
- Strong SAP Ariba Oracle EBuilder
- Staff Training and Development and Teamwork and Collaboration
- Staff Management - Employee Coaching and Mentoring
- Complex Problem-Solving
- Strong Verbal and Written Communication
- Customer Relationship Management (CRM)
- Professional and Courteous
- Negotiation and Conflict Resolution
- Supplier On-boarding and Orientation Process
- Strategic Planning
Accomplishments
- My philosophy “Work Smarter Not Harder” Believing in building a strong team and foundation, while working closely with them to guide and nurture them in their success. My experience in large volume invoicing and contracts helped me to identify the
core pains and anomalies that were an ongoing
issue for multiple client base. By identifying these issues and finding solutions, I was able to create a
process to meet their expectations, and because of my
strong attention to detail, I managed to create a system and guide a team to meet their deliverables at a high pace and in a timely manner. I guided a team to processed over 5,600 high volume invoices and over 6M in cost savings just in the year 2022. - I created a process that crossed suppliers and stakeholders to help understand the everchanging processes that were incurred during my tenure.
Additional Information
As a Senior Consultant at Turner & Townsend, I leverage my 4+ years of experience in contract administration and new business development to provide strategic and operational support to clients in various industries. I have a strong customer service attitude and a proven track record of finding solutions to complex challenges and delivering value to the business. In a previous role as a Contract Administrator at Pacific Gas and Electric Company, I managed and generated daily, weekly, and monthly reports, maintained budgets and GL accounts, and performed audits. I also supervised the administrative staff for business operations and assisted the Director of Sales in maintaining tours and generating sales. Additionally, I have expertise in LinkedIn Campaign Manager, which I use to create and optimize campaigns for lead generation and brand awareness. I believe in working smarter not harder, and in building a strong team that can collaborate and achieve success.
Timeline
Senior Consultant
Turner & Townsend, Inc.
12.2019 - 02.2024
Contracts Administrator
PG&E
05.2017 - 09.2019
Supervisor, Business Operations
Wyndham Corporation
03.2017 - 05.2018
General Manager
Don's Mobile Fleet Service, Inc
10.2013 - 09.2016
Office Assistant II Interim
City of Dublin Public Works
01.2010 - 01.2011
Executive Assistant
MCE Corporation
01.2008 - 01.2011
Client Relations/Executive Assistant
Vision Homes, Inc
Office Manager/Executive Assistant/Bookkeeper
W. L. Moore Construction, LLC
Some College (No Degree) - Various Software Programs And Trainings
De Anza Junior College