Jennifer Holbert
Tesla
South Jordan
24
years of professional experience
Dedicated customer support specialist with exceptional problem-solving skills and a strong focus on delivering outstanding customer experiences. Proven ability to manage high call volumes while maintaining quality and empathy.
Empathetic customer support specialist with a track record of enhancing customer satisfaction through effective technical troubleshooting and timely issue resolution. Skilled in time management and multitasking, ensuring positive interactions amid high volumes of inquiries.
Detail-oriented professional with extensive experience in customer service and office management. Known for strong organizational abilities and effective communication, driving improvements in customer satisfaction and operational efficiency.
Work History
Customer Support Specialist S2
6 Months- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Assisted numerous customers daily by providing friendly service and ensuring their needs were met.
- Provided support to customers facing roadside challenges, specifically addressing flat tire situations.
Office Administrative Assistant/Payroll Assistant
13 Years 9 Months- Managed vendor relationships and negotiated contracts to optimize service delivery and pricing structures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Processed payroll for diverse employee groups, ensuring accuracy and compliance with company policies.
- Assisted in maintaining payroll records and documentation to support audits and inquiries.
Office Manager/Office Administrative Assistant/Payroll Specialist
9 Years 8 Months- Streamlined office operations by implementing efficient scheduling and resource allocation systems.
- Managed vendor relationships, ensuring timely delivery of supplies and services for optimal operations.
- Mentored junior staff, fostering professional growth and improving overall team performance.
- Led initiatives to optimize workflow processes, reducing redundancies and increasing productivity across the office.
- Oversaw budget management, tracking expenses to align with organizational financial goals effectively.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
Associate of Applied Business - Business Administration
Skills
Customer service excellence
Customer appointment management
Customer inquiries
Technical troubleshooting
Problem-solving
Time management
Multitasking and organization
Organizational skills
Live chat assistance
Empathy and patience
CRM software
Customer relationship management (CRM)
Complaint handling
Product knowledge
Data entry
Microsoft office
Billing and invoicing
Confidentiality handling
Inventory management
Payroll
Office supply management
Expense reporting
Vendor engagement
Payroll and accounts payable and receivable
Microsoft Office Suite
Microsoft Word
Computer proficiency
Microsoft outlook
Microsoft Excel
Documentation and recordkeeping
Timeline
Customer Support Specialist S2
Tesla
02.2026 - CurrentRead More
Office Administrative Assistant/Payroll Assistant
FCI LV LLC
04.2012 - 01.2026Read More
Office Manager/Office Administrative Assistant/Payroll Specialist
Lawn & Pool Dr.
05.2002 - 01.2012Read More
City University of Seattle
Associate of Applied Business from Business Administration
Read More