Jennifer Holland

Strengths for Customer Service Representative

Problem Solving

• Ability to be able to identify and resolve issues quickly and efficiently. Attention To Detail
• The ability to accurately input customer information, review policy details, and ensure all necessary documentation was complete. Positive Attitude
• Ability to be able to keep the conversation light and helpful even when a customer seems distracted or distressed. Active Listening
• Ability to fully capture the essence of a clients concerns and questions. Multi-Tasking
• Had the ability to be able to assist clients and process claims while staying organized. Patience
• Ability to maintain a level head when following up on insurance claims and appeals.

• Updated databases with new and modified customer data.
• Maintained a high level of professionalism when dealing with difficult customers.
• Answered customer inquiries and provided accurate information regarding products and services.