Elizabeth A. Mowers
Customer Service Representative
Lakewood,CO
Summary
Energetic, committed and creative professional with 18+ years’ delivering quality customer service in a variety of fast-paced environments. Strong work ethic with a clear understanding of the bottom line. Communicates well with diverse clientele and establishes long-term relationships. Meets challenges head-on. Excels at meeting deadlines and exceeding expectations.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Delta Dental of Colorado
08.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Aerotech/Delta Dental of Colorado
05.2021 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- I was hired permanent with Delta Dental of Colorado
Packer Associate
Amazon
09.2019 - 06.2021
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Supported quality control efforts by inspecting products for defects before packaging.
- Reduced product damage rates by carefully handling items during the packing process.
- Maintained clean and safe work environment, adhering to company safety regulations and policies.
- Selected appropriate packaging materials based on product specifications, ensuring optimal protection during transit.
- Contributed to warehouse organization by keeping packing area tidy and free from clutter.
Customer Service Representative? Flex Team
Home Advisor
09.2017 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Pridestaff
01.2018 - 01.2018
Sprouts
01.2017 - 01.2018
Aveda/Dillards
01.2016 - 01.2017
JC Penney Salon
01.2015 - 01.2016
United Airlines
01.2011 - 01.2013
United Airlines
01.2007 - 01.2009
Education
Cosmetology
Empire Beauty School
Lakewood, CO05-2015
Esthetician License - undefined
Littleton Academy of Hair Design
Littleton, COGeneral Studies - undefined
Metropolitan State College
Denver, COSkills
- Customer Service
- Greeted customers entering establishment creating a welcoming environment
- Resolved customer concerns through actively listening and providing viable solutions
- Responded to customer inquiries by either providing easy-to-understand answers or locating the person with the answer
- Provided information regarding services/products and policies/procedures in a friendly manner which resulted in repeat customers
- Dispatched staff to appropriately payout customers and celebrate success in a timely fashion
- Maintained customers’ confidentiality at all times in highly sensitive situations
- Directed customer emails to the appropriate staff member based on nature of inquiry; responded to general information emails within 24 hours of receipt
- Cashiering/Cash Handling
- Received payments by cash, check, credit card, debit card, coupons and vouchers; issued receipts and provided correct change when required
- Counted down drawers nightly; reconciled nightly with 100% accuracy
- Processed returns and exchanges efficiently and respectfully creating loyal customer base
- Balanced $500,000 vault nightly; sent wire transfers to carousels with complete accuracy
- Office Administration
- Answered phones; directed callers to correct person; took messages; scheduled appointments
- Created and maintained confidential customer files; input data accurately; retrieved information as requested
- Processed paperwork in compliance with federal/state laws and regulations
- Developed an operations manual for staff to maximize productivity and ensure compliance
- Active listening
- Customer service
- Critical thinking
- Problem resolution
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Representative
Delta Dental of Colorado
08.2021 - Current
Customer Service Representative
Aerotech/Delta Dental of Colorado
05.2021 - 08.2021
Packer Associate
Amazon
09.2019 - 06.2021
Pridestaff
01.2018 - 01.2018
Customer Service Representative? Flex Team
Home Advisor
09.2017 - 08.2019
Sprouts
01.2017 - 01.2018
Aveda/Dillards
01.2016 - 01.2017
JC Penney Salon
01.2015 - 01.2016
United Airlines
01.2011 - 01.2013
United Airlines
01.2007 - 01.2009
Esthetician License - undefined
Littleton Academy of Hair Design
General Studies - undefined
Metropolitan State College
Cosmetology
Empire Beauty School
Similar Profiles
JOEL GRAHAMJOEL GRAHAM
Sales Executive at Delta Dental of ColoradoSales Executive at Delta Dental of Colorado
Kimberly PadgettKimberly Padgett
Patient Care Coordinator /Enrollment Rep at Delta Dental of ColoradoPatient Care Coordinator /Enrollment Rep at Delta Dental of Colorado
Ashely ParicioAshely Paricio
Claims Specialist at Delta Dental of ColoradoClaims Specialist at Delta Dental of Colorado
Jacob GreenbergJacob Greenberg
Sales Manager at Thermal Home SolutionsSales Manager at Thermal Home Solutions
Salma VillalpandoSalma Villalpando
Barista at Dutch BrosBarista at Dutch Bros