Jennifer Holler
Clarence,NY
Summary
Knowledgeable and dedicated professional with over thirty years of higher education experience. Well-versed in best practices and processes of industry. Seasoned senior registrar with nine years of expertise managing forms, records and customer relations activities in settings. Knowledgeable in applicable regulations and standards. Customer service focused by working efficiently and assisting individuals with friendly service.
Overview
23
23
years of professional experience
Work History
Assistant Registrar
University at Buffalo
Buffalo, NY
01.2015 - 05.2024
- Verified accuracy of student records including name changes, address updates and grade changes.
- Processed student records such as transcripts, enrollment verifications, degree audits and diplomas.
- Managed daily operations of the registrar's office including responding to inquiries, scheduling appointments and providing customer service.
Associate Director of Financial Aid
University at Buffalo
Buffalo, NY
01.2010 - 12.2014
- Provided guidance and advice to students on the entire process of securing financial aid.
- Assisted in the preparation of federal, state and institutional financial aid applications.
- Formulated strategies for improving customer service delivery within the department.
- Implemented policies and procedures that comply with all applicable laws, regulations, and university standards.
Director of Sales
Sallie Mae Student Loan Services
Reston, VA
08.2005 - 12.2010
- Assisted in developing long-term strategic objectives for the organization's overall success.
- Identified, developed and maintained relationships with key customers and partners.
- Created detailed reports on sales performance metrics and trends.
Senior Associate Director of Financial Aid
Columbia University
New York, NY
08.2001 - 02.2004
- Collaborated with upper management on organizational policies and procedures.
- Facilitated communication between departments to ensure alignment of goals.
- Oversaw the planning, design, implementation, and evaluation of programs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
Master of Science - College Student Development And Counseling
Northeastern University
Boston, MA06-1992
Bachelor of Science - Business
SUNY Buffalo State
Buffalo, NY05-1990
Skills
- Academic advising
- Strong Organization
- Student Counseling
- Enrollment Management
- Policy Interpretation
- Program assessment
- Problem-solving abilities
- Multitasking
- Self Motivation
- Excellent Communication
Timeline
Assistant Registrar
University at Buffalo
01.2015 - 05.2024
Associate Director of Financial Aid
University at Buffalo
01.2010 - 12.2014
Director of Sales
Sallie Mae Student Loan Services
08.2005 - 12.2010
Senior Associate Director of Financial Aid
Columbia University
08.2001 - 02.2004
Master of Science - College Student Development And Counseling
Northeastern University
Bachelor of Science - Business
SUNY Buffalo State