Jennifer Holler
Buda,TX
Summary
Strategic and compassionate leader with over 11 years of experience transforming training programs through innovative curriculum design, operational excellence, and workforce development. Proven success leading large teams, executing training initiatives, aligning programs with executive objectives, and integrating emerging learning technologies. Certified in Project Management, Lean Six Sigma, and Instructional Design Foundations and Applications. Recognized for visionary leadership, change management expertise, and data-driven training improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Curriculum Manager / Interim Director II
TX Health and Human Services
Austin, Texas
02.2024 - Current
- Lead strategic overhaul of statewide training systems, aligning with agency mission and executive leadership goals.
- Launched Blackboard LMS/Zendesk for a 60-hour free classroom educational program designed to address the CNA shortage in Texas.
- Launched Blackboard LMS for internal programs such as nursing facilities, provider investigations, assisted living facilities, home health, etc. for over 1,400 staff.
- Built internal databases and training tools to support equity-focused service delivery.
- Spearheaded the migration from SoftChalk to Articulate 360, leveraging its advanced features to create more engaging and dynamic learning materials for stakeholders.
- Manages team of 10 curriculum developers.
- Teaches SharePoint and LMS courses to staff, enhancing digital fluency across departments.
Process Improvement Specialist
TX Health and Human Services
Austin, Texas
06.2023 - 02.2024
- Launched largest process improvement training program in the agency.
- Earned Lean Six Sigma Green Belt.
- Facilitated and organized workgroup project meetings to ensure effective communication, collaboration, and adherence to project timelines.
- Created mentorship programs and streamlined internal support systems, saving 1,400+ hours.
- Developed emotional intelligence and teamwork trainings for various staff groups.
LMS System Administrator
TX Health and Human Services
Austin, Texas
10.2022 - 06.2023
- Recipient of the 2023 HHSC Employee Award for Outstanding Contributor, which recognized exemplary contributions and commitment to excellence within the organization.
- Selected by the Associate Commissioner and other executive leadership members for the Long-Term Care Fellowship Academy, an intensive leadership development program aimed at preparing future leaders for the workforce.
- Led onboarding for state-wide LMS and authored the Blackboard Systems Administrator Handbook.
- Created training resources focused on policy awareness and real-world case scenarios.
Curriculum Developer
TX Health and Human Services
Austin, Texas
07.2020 - 10.2022
- Earned Instructional Design Foundations and Application Certification.
- Developed infographic that reduced errors and delays in content reviews.
- Created 180+ innovative curricula, reports, summaries, handbooks, job aids, and presentations across all Long-Term Care Regulation programs.
- Analyzed, developed, and interpreted complex federal and state regulations, legislation, program policies and procedures.
- Diagnosed and resolved issues with courses and processes by conducting needs analysis, user research, user testing, and usability reviews to ensure an optimal user experience.
- Leads Train-the-Trainer sessions.
Education & Training Director
TX Health and Human Services
Austin, Texas
08.2019 - 07.2020
- Oversaw three teams and retained a $150K contract by improving reporting processes.
- Developed staff onboarding and incentives to increase retention.
- Conducted financial audits, prepared supporting documentation, and presented findings to executive leadership.
- Designed staff onboarding and training programs, improving employee retention and engagement.
- Developed program guidelines, procedures, and policies to align services with federal and state regulations.
Teacher
Hays Consolidated School District
Kyle, Texas
01.2014 - 08.2019
- Led a two-year campus-wide leadership and social-emotional learning initiative, positively impacting 71 staff members and hundreds of students.
- Served as a team leader for 2 years, managing 7 teachers and 6 teacher aides.
- Developed project plans, timelines, and managed budgets.
- Created and implemented assessment tools using data analysis to evaluate student performance and close achievement gaps.
- Implemented tech-driven STEM curriculum using Agile methodology.
- Collaboratively established norms, instructional goals, and best practices across the campus community.
- Leveraged technology platforms to maintain strong communication channels with parents and stakeholders.
Education
Master's Degree - Elementary Education
Texas State University
San Marcos, TX12.2014
Bachelor's - Criminal Justice
Texas State University
San Marcos, TX12.2008
Skills
- Collaborative leadership
- Adaptive learning
- Instructional strategies
- Curriculum mapping
- Training delivery
- Educational technology
- Program implementation
Certification
- LinkedIn Project Management
- Lean Six Sigma Green Belt
- Instructional Design Foundations and Application
Timeline
Curriculum Manager / Interim Director II
TX Health and Human Services
02.2024 - Current
Process Improvement Specialist
TX Health and Human Services
06.2023 - 02.2024
LMS System Administrator
TX Health and Human Services
10.2022 - 06.2023
Curriculum Developer
TX Health and Human Services
07.2020 - 10.2022
Education & Training Director
TX Health and Human Services
08.2019 - 07.2020
Teacher
Hays Consolidated School District
01.2014 - 08.2019
Master's Degree - Elementary Education
Texas State University
Bachelor's - Criminal Justice
Texas State University